Enhance the Engineering Customer Experience in Burnaby as a Customer Service Advocate, helping manage engineering applications and public inquiries. Provide valuable direction and support to community members.This Temporary Full-Time role is dedicated to processing engineering applications, permits, and customer service requests. The position requires excellent communication skills for direct interaction with the public and involves using various software applications to track and manage records efficiently. Understanding engineering bylaws and procedures is essential to assist community inquiries effectively.Key Responsibilities:Process applications and permits for engineering servicesLiaise with the public in person, via phone,



and emailUtilize software to update and maintain filing systemsReview documentation for accuracy and complianceConduct user testing for recent systems and updatesRequirements:Grade 12 completion with applicable coursesSignificant experience in office roles with public interactionStrong understanding of engineering policies and practicesProficient with databases and office applicationsAbility to manage multiple inquiries promptlyDeliver top-notch service to the Burnaby community in the Engineering Administration unit by fostering customer satisfaction and compliance.

📌 Engineering Customer Service Advocate (Burnaby)
🏢 Burnaby
📍 Burnaby