Esri Canada is looking for a Tier 2 Support Consultant to provide excellent customer support for Assessment Analyst® GAMA. Help clients succeed by troubleshooting and resolving tech challenges effectively.This remote role is integral within Esri Canada's Customer Support function, focusing on delivering high-quality Tier 2 support for Assessment solutions. Your technical judgement will be essential for diagnosing issues and communicating effectively with clients throughout the support case lifecycle. Collaborate with various teams to improve support processes and documentation.Key Responsibilities:Provide advanced Tier 2 support for GAMA solutionsDiagnose and manage customer issues end-to-endUse Salesforce Service Cloud for document managementCollaborate with internal teams on escalated issuesReport on support trends and metrics analysisRequirements:At least 3 years of relevant support experienceTier 2 support in SaaS or enterprise environmentsWorking knowledge of case management systemsBilingual in English and French is a mustPreferred degree in IT, GIS, or equivalent experienceBring your expertise in technical support and customer service to a rewarding role at Esri Canada.

📌 Tier 2 Support Consultant For Esri Canada (Moncton)
🏢 Esri Canada
📍 Moncton