Assistant Service Advisor - Elevate Your Career at Lexus Downtown! Are you passionate about delivering exceptional guest experiences and have a keen interest in the automotive industry? At Lexus Downtown, part of the revolutionary Downtown AutoGroup (DAG), we're not just servicing cars. We're engineering trust, crafting reliability, and revolutionizing the automotive service experience. We're a community of skilled professionals who believe that maintaining a vehicle should be as rewarding as driving one. Take a look at our unique approach and see for yourself! Why we need you Do you have a deep understanding of the automotive service process? Do you have excellent organizational, communication, and customer service skills? That's what we live for. And that's where you come in. Our vision at Lexus Downtown is to create lifetime guests, not just one-time customers. To do that, we need someone extraordinary. Someone who doesn't just take appointments, but is outgoing and enthusiastic, maintaining high energy throughout the workday. Someone who consistently provides excellent customer experience to every guest and embodies our “you are what drives us” attitude. Without you, we're just another service center. With you, we're the providers of our guests' automotive dreams, ensuring their vehicles are always ready for the next adventure. Customer Service Customer Interaction: Greet customers warmly upon arrival and ascertain their needs, whether for maintenance, repair, or diagnostic services. Consult with customers: Listen carefully to customer concerns, ask clarifying questions,



and clearly explain the necessary services or repairs in a way that is easy for the customer to understand. Service recommendations: Based on the customer's needs, recommend services, maintenance schedules, or repairs that will ensure the vehicle’s performance and safety. Follow-up communication: Keep customers informed on the status of their vehicle repairs throughout the service process, including unexpected delays or additional services needed. Post-service follow-up: After the service, review the work performed with the customer, explain charges, and answer any final questions they may have. Work Order Management Create detailed work orders: Prepare accurate and thorough work orders by documenting customer concerns, recommended repairs, and agreed-upon services. Authorize repairs: Obtain customer approval for additional work not covered in the original estimate and document all authorizations. Scheduling: Coordinate vehicle drop-offs and pick-ups, managing the service department’s workflow to optimize efficiency and minimize customer wait times. Collaboration With Technicians Liaison role: Serve as the main point of contact between the customer and service technicians, relaying technical information and repair details. Technical consultation: Work with technicians to clarify service recommendations or identify solutions to complex vehicle issues.



Quality control: Review and verify the accuracy of work orders and service estimates, ensuring all necessary repairs are completed before closing the work order. Sales And Upselling Upsell services: Educate customers on recommended or required maintenance services based on mileage, wear and tear, or manufacturer guidelines. Offer additional services that may improve the vehicle's performance or extend its lifespan. Promotions: Inform customers about current service specials, warranties, or discounts available at the dealership. Product knowledge: Stay updated on current automotive products and service procedures to effectively communicate with customers and recommend additional services. Customer Retention Customer relationship management: Build and maintain long-term relationships with customers by offering excellent service, ensuring customer satisfaction, and following up after the service. Survey feedback: Encourage customers to complete surveys and provide feedback about their service experience, working to resolve any issue promptly and professionally. Loyalty programs: Promote dealership loyalty programs and encourage customers to return for future services and repairs. Financial And Administrative Duties Estimate preparation: Prepare cost estimates for the customer based on the diagnosis provided by the service technicians. Clearly communicate labor costs, parts prices, and any other associated fees. Billing: Ensure invoices are accurate, all parts and labor are properly billed, and warranty or service contract coverage is applied where applicable.

📌 Assistant Service Manager (Toronto)
🏢 DAG | Downtown AutoGroup
📍 Toronto