Senior Business Systems Analyst - Retail Loan Origination System (rLOS)

Location: Toronto _ Canada

Workplace type: Remote

Position Summary

Seeking a highly experienced Senior Business Systems Analyst (SBSA) to support the replacement and modernization of the Retail Loan Origination System (rLOS). This strategic initiative will transform the end-to-end lending experience for members, advisors, and operational teams through up-to-date digital capabilities, API-driven integration, and Agile delivery practices.

The Senior Business Systems Analyst will serve as the primary liaison between business stakeholders, product owners, technology teams, vendors, and quality assurance teams to translate business needs into detailed functional requirements, user stories, data mappings, and system specifications. The ideal candidate brings deep expertise in retail lending, API integrations, Agile delivery, and end-to-end requirements lifecycle management.

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Key Responsibilities

Requirements Elicitation & Functional Analysis

- Lead discovery, workshops, and requirements gathering sessions with business and technology stakeholders.
- Perform functional decomposition of complex business processes and system capabilities into actionable requirements and user stories.
- Analyze current-state and future-state lending workflows and identify opportunities for process optimization.
- Document business rules, process flows, functional specifications, and acceptance criteria.

Agile Delivery & Backlog Management

- Develop and maintain high-quality user stories with detailed acceptance criteria.
- Manage and groom product backlogs in Azure DevOps (ADO).
- Facilitate story mapping, backlog refinement, sprint planning, and requirements prioritization activities.




- Support Product Owners in defining Minimum Viable Product (MVP) and release roadmaps.

API & Integration Analysis

- Analyze and document integration requirements between lending platforms, digital channels, and enterprise systems.
- Interpret API specifications, Swagger/OpenAPI documentation, and integration contracts.
- Conduct data mapping between user interfaces, APIs, middleware, and downstream systems.
- Develop and maintain message catalogs, payload mappings, and interface specifications.

Testing & Quality Assurance

- Define functional test scenarios, test cases, and business acceptance criteria.
- Support System Integration Testing (SIT), User Acceptance Testing (UAT), and functional validation activities.
- Participate in defect triage sessions and assist in root cause analysis.
- Collaborate with development and QA teams to validate solution quality and business outcomes.

Stakeholder & Vendor Collaboration

- Work closely with business SMEs, architects, developers, QA teams, and vendor partners.
- Facilitate workshops, requirements review, walkthroughs, and decision-making sessions.
- Communicate requirements, risks, dependencies, and delivery impacts to project leadership.

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Required Qualifications

Experience

- 10+ years of Business Systems Analysis experience with demonstrated expertise in functional decomposition and requirements analysis.
- 5+ years of experience writing detailed user stories, acceptance criteria, and Agile requirements.
- 5+ years of experience in retail lending, loan origination, underwriting, adjudication, or related financial services domains.
- Experience supporting large-scale technology transformation or system replacement initiatives.
- Proven experience working within Agile/Scrum delivery teams.

📌 Senior Business Systems Analyst - Retail Loan Origination System (Greater Toronto Area)
🏢 Burgeon IT Services
📍 Greater Toronto Area