Join Stemble as a Support Operations Specialist, providing vital support to students and instructors in a remote setting. You'll manage inquiries, resolve issues, and maintain communication flow.

Working full-time from anywhere in Canada, you will be tasked with handling the HubSpot support queue and addressing first-line issues. Your role here is pivotal in recognizing problems and escalating them appropriately to safeguard the quality of education offered by Stemble. Solid attention to detail and a structured approach are fundamental in supporting our teaching teams effectively.

Key Responsibilities: • Manage weekday support requests efficiently • Provide explicit assistance to users • Resolve common issues following established guidelines • Ensure smooth communication for ticket handoffs • Identify and escalate broader issues when necessary

Requirements: • Experience in customer service or similar areas • Transparent communication is crucial • Detail-oriented troubleshooting mindset • Proficient in utilizing tools like HubSpot • Interest in STEM education or similar fields

Contribute to the educational experience across North America by supporting Stemble's teams effectively. #J-18808-Ljbffr

📌 Educational Support Operations Specialist Role Winnipeg (Canada)
🏢 Stemble Learning
📍 Canada