PositionCustomer Service RepresentativeDealershipACX WaverleyLocationWinnipeg, MBClassificationFull Time, Immediate HireACX Waverley is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.Your area of focusThis role helps create appointments for our Loyalty Department, as well as handle our lease finance and cash portfolios.What drives your day-to-dayCreate preliminary estimates and submit warranty claims for dealership approvalAssist with scheduling customer's vehicles in for repair and collect payment upon deliveryCheck in collision vehicles by taking intake photos and creating a work orderSupport customer calls pertaining to repair status,



insurance details and car rental inquiriesProactively educate customers on the insurance and repair process to enhance the customer experienceUpdate customer information in the management system as requiredProvide continuous repair updates to customers during the repair processAssist with resolving customer issues as they arise in a professional and timely mannerWhat Are The Must-havesCollege diploma or two years' relevant experienceAbility to speak Mandarin/Cantonese considered a solid assetProficient with Microsoft Office/Outlook, Mitchell Connect and AudatexExceptional customer service and problem-solving skillsPrevious experience working within a body shop or auto claimsAble to work independently as well as part of a teamExcellent verbal and written communication skillsThe PerksCompetitive Compensation and Advantages PackageEmployee Vehicle Purchase & Service PlansEmployee and Family Assistance ProgramsCompany-wide appreciation events and contests throughout the calendar yearProfessional development and the opportunity to grow your careerAnd those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

📌 Customer Service Representative - Acx Waverley (Winnipeg)
🏢 AutoCanada
📍 Winnipeg