What we offer:RRSP matching program or Health Spending Account *Eligibility-based benefitsStrong culture built on trust, accountability, and teamworkClear opportunities for advancement within the service organizationReporting to the Director of Service, the Dispatch Coordinator is responsible for planning and managing technician workloads, ensuring productive service delivery while keeping technicians, customers, and leadership aligned.What You'll DoManage and prioritize the dispatch call board, assigning work based on technician skill, territory, and service urgencySchedule and coordinate service calls to meet customer expectations and priority commitmentsBuild and balance daily and weekly technician workloads, adjusting in real timeCoordinate preventive maintenance (PM) and Brush Butler schedulesEnsure technicians are prepared with job details, parts, and customer informationResolve scheduling conflicts in collaboration with service, parts, and leadership teamsMaintain technician schedules including vacation, travel, on-call,



and time-off coverageCommunicate with customers to confirm appointments and provide service updatesSupport parts coordination and technician training schedulingAdapt quickly to changing field conditions while maintaining service continuityResponsibilities may evolve as the role and service operation grow.Your ImpactThis role is for a detail-oriented dispatcher with strong communication skills who thrives in a fast-paced environment and ensures service excellence by balancing priorities and resolving conflicts.What We're Looking For:1 – 3 years of experience in dispatch or a similar operations roleProficient with computers and Microsoft applications, including Excel, Outlook, and TeamsStrong communication and listening for understandingExcellent problem-solving skills in a fast-paced environmentHighly organized with the ability to multitask effectivelyEffectively manage and de-escalate conflicts calmly and professionallyFlexible and adaptable to changing schedules, priorities, and service demandsBuilds relationships with team members and customersSelf-motivated and able to work independentlyIf you enjoy owning outcomes, improving processes, and being trusted to make smart operational decisions – this role is for you. Learn more at www.Dslinc.Com .Subject: Dispatch Coordinator – Edmonton*Only candidates selected for an interview will be contacted.

📌 Dispatch Coordinator – Edmonton, Ab
🏢 DSL
📍 Edmonton