Join Geek+ as a Technical Account Engineer and be at the forefront of AMR solutions in logistics. Utilize your customer service and technical skills to ensure client satisfaction and operational efficiency.Based in Atlanta, Georgia, this role involves direct communication with customers to address inquiries and manage escalations. Your contributions to issue resolution and financial oversight will enhance operational success within the organization.Key Responsibilities:Address customer inquiries through phone, email, or chatLead communication for escalated service issuesTrack and document service tickets for effective follow-upReport on customer feedback and collaboration opportunitiesPartner with internal teams to enhance customer serviceRequirements:Minimum 2 years in customer service in technical fieldsStrong interpersonal and communication skillsAbility to diagnose basic technical issuesFamiliarity with ticket systemsBilingual in Chinese and EnglishMaximize your impact on customer service excellence at Geek+ while working with cutting-edge AMR technology.

📌 Technical Account Engineer At Geek+ (Markham)
🏢 Geekplus America
📍 Markham