Advance your IT career as a Technical Support Analyst, specializing in system performance analysis, diagnostics, and user guidance. This role requires a mix of technical support and system upgrades.We are seeking a dedicated Information Technology Analyst to be a key player in our IT department. This position involves analyzing both business and system requirements while providing comprehensive technical support. You'll need to be familiar with tools like Jira and understand backend cloud services to thrive in this role.Key Responsibilities:Analyze business needs and recommend IT solutionsProvide technical support across hardware, software, and networksDiagnose and resolve incidents within agreed service levelsMonitor and document system performance and configurationsCoordinate with vendors to tackle technical problemsRequirements:Proficiency in ServiceNow, Jira, or Microsoft IntuneKnowledge of AWS and Microsoft AzureUnderstanding of access management principlesFamiliarity with Agile practices and project managementRelevant certifications are a plusUtilize your technical expertise to streamline operations and support users in this pivotal analyst role.

📌 Technical Support It Analyst Position (Victoriaville)
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📍 Victoriaville