Enhance client loyalty as a Manager of Client Insights at Dexterra Group. Focus on turning feedback into strategies that improve satisfaction and drive business performance.In this critical role, you will lead efforts in connecting client insights to actionable improvements. Collaborate with various stakeholders to optimize client relations, satisfaction, and retention strategies. Your leadership will play a vital role in operational excellence and service enhancement.Key Responsibilities:Oversee client interviews and NPS follow-up processesAnalyze client satisfaction drivers and risksDevelop reporting standards and action tracking mechanismsSupport client interaction and performance reviewsCreate executive summaries and dashboards for leadershipRequirements:5+ years in roles related to client excellence or business analysisExperience in leading client-focused initiativesStrong analytical and communication abilitiesExpertise in Microsoft tools and reporting applicationsValid driver's license with travel flexibilityJoin a team committed to exceptional client support and sustainability at Dexterra Group.

📌 Manager Of Client Insights At Dexterra Group (Mississauga)
🏢 Dexterra
📍 Mississauga