SummaryOversee and direct boutique operations across three divisions at the Oakridge Park Boutique to maximize productivity and the client experience. Serve as the boutique expert on standard operating procedures, systems, and tools to ensure smooth heart-of-house workflows, inventory integrity, and after-sales service. Lead change management initiatives, coach and develop the heart-of-house team, and support the sales floor as needed.ResponsibilitiesManage daily boutique operations including cash handling, invoicing, opening/closing procedures and bank deposits where applicableOversee shipping and receiving, ensuring parcels are processed within 24 hoursMaintain and improve inventory integrity through cycle counts, RFID, and year-end inventory processesOrganize stock, optimize storage,



and execute or coordinate alterations and minor in-store repairsAdminister boutique invoices, manage budgets and forecast expendituresAct as the subject matter expert on SOPs, systems and tools and train boutique staffCoordinate with contractors, vendors and IT for boutique maintenance and servicesRequirementsMinimum 4 years of leadership experience in retail operations or stock managementStrong organizational, verbal and written communication skillsProven ability to coach and mentor teams and to lead change initiativesExperience with inventory systems and processes (cycle counts, RFID) and merchandising standardsAbility to lift approximately 15-20 lbs and required in-store presenceFluent English; French is an asset

📌 Operations Manager - Oakridge Park (Vancouver)
🏢 Brobston Group
📍 Vancouver