Make a significant impact at TELUS Health as a Benefits Support Analyst, tackling client support challenges and enhancing their platform experience. Your troubleshooting skills will be paramount.

Join our TELUS Health team as a Benefits Support Analyst, where you will engage with clients to resolve their benefits platform questions and issues. With a focus on client satisfaction, you'll apply your expertise in benefits administration and problem-solving to ensure clients fully utilize their services. This role requires a proactive mindset as you document insights and assist during transitions.

Key Responsibilities:



• Resolve client inquiries through various channels • Analyze issues to identify root causes • Provide guidance during platform updates • Maintain service level compliance with quality support • Mentor junior team members through team-oriented efforts

Requirements: • 3+ years of experience in advantages support • Proficient in operational roles within SaaS settings • Excellent verbal and written skills • Solid organizational abilities for multitasking • Post-secondary education in relevant fields

Enhance client interactions and drive solutions as a Benefits Support Analyst at TELUS Health. #J-18808-Ljbffr

📌 Benefits Support Analyst At Telus Health Montreal (Canada)
🏢 Telus
📍 Canada