Become a Product Support Engineer at Proofpoint and play a critical role in safeguarding enterprise communications. Provide exceptional technical support to clients dealing with our Enterprise Email Archiving Software.In this in-office position, you’ll be tasked with diagnosing complex software issues while managing cases and communicating effectively with clients. Your role includes advising on the proper use of products and maintaining high standards of customer service. This position emphasizes accountability, responsiveness, and impactful execution.Key Responsibilities:
Deliver software technical support through phone and ticketing systems
Track and manage support cases according to SLA guidelines
Guide customers on system configurations and usage




Act as a liaison in product escalations with diverse support tiers
Collaborate with cross-functional teams for issue resolutionRequirements:
3+ years in customer-facing technical support
Robust experience with Microsoft Windows and Server settings
Knowledge of Active Directory and cybersecurity best practices
Outstanding communication skills with clients
Must be legally authorized to work in CanadaHelp protect data and empower users as a Product Support Engineer at Proofpoint.#J-18808-Ljbffr

📌 Product Support Engineer For Cybersecurity Toronto (Canada)
🏢 Proofpoint
📍 Canada