Help Public Agencies Keep the Data Flowing, Year After YearEco-Counter is the global leader in pedestrian and cyclist counting solutions, empowering cities and public agencies with actionable data to improve safety, equity, and sustainability. With deployments across 50 states and over 65 countries, we're shaping the future of active transportation and outdoor recreation.Public agencies rely on Eco-Counter's software and support year over year to keep their programs funded and running. Renewals are how that relationship continues and making the process simple and timely is a big part of what keeps our clients happy.The RoleWe're hiring a Customer Renewals Manager to own subscription renewals and software billing support for our North America client base. You'll be the main point of contact for existing clients as their renewal comes up, working to retain accounts, resolve billing questions, and catch early signs of risk before they turn into churn.*Great Place to Work Certification in 2023What You'll DoOwn the renewal cycle. Own the renewal cycle. Manage the end-to-end subscription renewal process for existing clients, from advance outreach through signed renewal, and keep accurate records of renewal dates and status.Protect and grow the base. Protect and grow the base. Identify accounts at risk of churn early, address concerns before they escalatHandle software billing/invoices. Handle software billing support. Answer client questions about software invoicing, resolve billing discrepancies, and coordinate with Finance to keep accounts current.Know Eco-Visio inside and out. Know Eco-Visio inside and out.



Understand how Eco-Visio works well enough to answer clients' day-to-day questions, and run demos that show the value they're getting from the platform.Build renewal-ready relationships. Build renewal-ready relationships. Stay in regular contact with client stakeholders between renewal cycles so the conversation feels familiar, not cold, when it's time to renew.Report on retention health. Report on retention health. Track renewal rates, churn risk, and billing resolution times, and share what you're seeing with sales leadership.Coordinate across teams. Coordinate across teams. Work closely with Sales, Customer Success, and Finance so renewals and billing issues get resolved smoothly and clients have one consistent point of contact.What Success Looks LikeHigh renewal rates across the North America client baseBilling questions resolved quickly, without much escalationAt-risk accounts identified and addressed well before renewal deadlinesClients who see renewal outreach as helpful rather than a hassleClients who understand the value they're getting from Eco-Visio because they've seen it firsthandClear, current reporting that gives sales leadership visibility into retention healthWhat You BringExperience in account management, customer success,



renewals, or a similar client-retention roleComfort discussing billing and invoicing details directly with clientsComfort running software demos and answering product questions in real timeStrong organizational skills and comfort owning a renewal pipeline in a CRMClear, confident communication style, in writing and on client callsAbility to work North America business hoursInterest in public-sector clients and active transportation is a plusWhat We OfferA high-impact role directly responsible for client retention and revenueCompetitive salary with annual bonus and profit sharing4 weeks vacation (5 weeks after first year)Free Bixi season membership and public transportation subsidyMedical insuranceRRSP Matching PlanFlexible hybrid organisation (work from home/office)This is a full-time position based in Montreal (100% work from home will not be possible).Eco-Counter is an equal opportunity employer. In keeping with our values, we make all employment decisions including hiring, termination, evaluation, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity, pregnancy, marital status, height and/or weight.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.

📌 Customer Renewals Manager (Montreal)
🏢 Eco-compteur
📍 Montreal