Act as a Customer Support Manager with CHEP, enhancing customer satisfaction and operational efficiency in a hybrid work setting. Utilize strategic thinking to guide customers through complex service challenges.In this essential leadership position, you will manage a diverse customer base and ensure exceptional service delivery. You're expected to work collaboratively with various internal functions to facilitate seamless operations while maintaining a keen focus on continuous improvement strategies. Your analytical skills will be vital to optimizing customer experiences and driving success.Key Responsibilities:Direct the resolution of critical customer inquiriesCollaborate with cross-functional teams to solve issuesManage billing disputes and ensure accuracyTrack customer account KPIs for performance improvementsKeep detailed records of service data within CRMRequirements:Bachelor's degree or relevant qualificationBackground in customer service and sales experienceExperience managing key customer accountsStrong analytical and problem-solving capabilitiesProficient in Microsoft Office and CRM toolsDrive meaningful change and customer loyalty with your skills in this pivotal role at CHEP.

📌 Customer Support Leadership At Chep (Mississauga)
🏢 CHEP UK
📍 Mississauga