WhiteWater makes products, but at our heart, we are a service business, and that means we are a people business. In this way, we excel and create value for our clients by listening to their needs, collaborating to create solutions, problem-solving and attending to the details. Our culture, as you would expect, reflects these traits. We are a diverse group of experts, from creative designers to talented engineers. Whatever the expertise we bring from all over the world, we listen and learn from each other because we are aligned behind a clearly understood purpose: together we create fun for families everywhere.Position: D365 F&O Functional AnalystShift: 40 hours | Full-timeDepartment: ITLocation: Richmond, BC, Canada (HQ relocating to Vancouver in 2027)Reports to: Manager, IT Analytics & ReportingReporting to the Manager, IT Analytics & Reporting, the D365 F&O Functional Analyst plays a key role focused on the day-to-day operation, configuration and ongoing support of our Microsoft Dynamics 365 Finance & Operations (ERP) platform. This is 4 days on-site role and has no direct reports.YOUR ROLEPlatform operations & administrationDay-to-day administration of D365 F&O including security, role management, licensing and workplace healthHelp coordinate the two Microsoft release-wave upgrades each year — scheduling, regression testing with the business, and validation before cutoverMonitor environment healthMaintain documentation of configurations, integrations and standard operating proceduresFunctional configuration & supportConfigure and support core modules — finance, procurement, inventory and warehouse, production control and project managementRun and triage the support ticket queueMaster data governance — helping the business maintain and monitor master data according to established standardsDeliver enhancement work from requirements through go-liveGather and document requirements,



then confirm them back with the businessMaintain and extend our existing Power BI reports built on D365 F&O dataBuild straightforward new reports and dashboards in response to business requestsInvestigate and resolve reporting discrepancies, working back to the underlying ERP dataUsers & communicationRun user training and onboarding as new capabilities go liveProvide clear, timely status updates to the program lead and stakeholdersTranslate business needs into platform terms, and platform behavior into business languageQualifications and Experience:3+ years hands-on with D365 F&O in a functional analyst, administrator or support rolePlatform administration experience — security and role management, licensing, environment health, patching and release wavesFunctional configuration and support experience across core modulesMaster data requirements — parts, BOMs, customer, vendor and accounting mastersA track record of delivering work to deadlines, time estimates, user buy-in and adoption.Ticket-queue discipline — efficiently run and triage a support loadData Management – understanding of ERP data structure and data entitiesBasic to intermediate Power BI — creates, maintains and extends reportsClear user-facing communication — requirements gathering, training and status updatesPreferably with:Manufacturing or engineer-to-order industry backgroundLight X++ or similar exposure — enough to converse with a developer, not to developData integration and interface familiarity, particularly ERP-to-BIExposure to CM2,



ISO 9001 or other structured quality assurance protocolFamiliar with Excel Add-ins and VBAFamiliar with Power AutomateWhat success looks like – YEAR ONEPlatform administration is routine, documented and predictableThe support queue is triaged and current, with response and resolution times trending downAssigned enhancement work lands on schedule and is adopted by usersMaster data is maintained to standard and trusted by the businessUsers come to you first with D365 questions, and get consistent answersStrong analytical skills and ability to research technical solutions.High attention to detail and commitment to quality.Ability to manage priorities, make informed decisions, and work with minimal supervision.Effective communicator who can collaborate across with different stakeholders.Proactive, innovative, and eager to improve systems, processes, and user experience.WHITEWATER COMPETENCIESAccountability – We do what we sayCollaboration – We work well togetherCustomer Focus – We know and respond to our customersCommunication – We listen to and understand each otherAuthenticity – We are honest and trust each otherResilience – We deal effectively with pressure, are persistent and optimisticFlexibility & Adaptability – We are willing and able to respond to changing circumstancesWhiteWater is proud to be an equal opportunity employer. We celebrate the diversity of all employees and applicants and are strongly committed to creating an inclusive environment for everyone.We thank all the candidates who take the time and energy to apply. Given the volume of applications, it makes responding personally to each applicant difficult, but please know we are grateful for your interest. We look forward to connecting with you through this search or future ones. All the best in your job search.

📌 F&O Functional Analyst (Richmond)
🏢 WhiteWater
📍 Richmond