Position: Customer Experience Specialist Department: Customer Experience Type: Full Time - Permanent: Monday-Friday 2:30pm to 11:00pm after completion of training with occasional Saturday or Sunday Why work at RCT? Prospect to support the vulnerable sector and make a difference in someone’s life. Not a sales environment; we focus on call quality and accuracy. Work in an inclusive culture, with a supportive and diverse team and have access to management who really care. Participate in performance plans, recognition programs, service awards, office events and other celebrations. Paid training and opportunity for leveled job growth with pay increases. Position Responsibilities:



Answer incoming customer inquiries and engage with clients in a friendly and professional manner while actively listening to their concerns Record and modify customer information within the database Offer support and solutions to customers in accordance with the company's customer service policies Collaborate with key stakeholders and teams to stay updated on new products, services, and policies Other duties as requested Position Qualifications: High school diploma or equivalent (GED) Minimum of 1-year customer service experience Excellent English verbal and written communication skills French verbal and written communication skills considered an asset Excellent computer skills (comfortable attaching documents, working with multiple screens and multiple tabs) Friendly, patient, empathetic, dependable and self-motivated High ability to pleasantly and professionally converse with clients on the phone,

📌 Customer Experience Specialist (Pickering)
🏢 Socket.dev
📍 Pickering