Lead efforts in investor support as a Senior Complaints and Inquiries Specialist. Your role focuses on addressing investor inquiries and managing complaints effectively in the capital markets.This position is essential for ensuring public confidence in Canadian investment regulations. You will handle diverse inquiries, providing comprehensive, easy-to-understand explanations of CIRO's role and the complaint process. By collaborating across departments,



you'll help resolve issues and identify trends that could inform policy improvements and enhance investor protections.Key Responsibilities:Serve as the first point of contact for investor inquiriesDeliver explicit and accurate information regarding complaintsAnalyze investor information and craft timely responsesEvaluate complaints and determine next stepsDocument all interactions in the case management systemRequirements:Passion for helping investors and showing empathyExceptional communication skills, both written and spokenStrong attention to detail and analytical skillsKnowledge of securities regulationsBilingual in French and English is an assetUtilize your initiative and problem-solving skills to enhance investor trust and ensure effective communication throughout their experience.

📌 Senior Specialist For Investor Concerns (Calgary)
🏢 Canadian Investment Regulatory Organization
📍 Calgary