Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.The Alert Management Specialist reports to the Manager, Alert Management Specialists and delivers professional, timely support to customers. Our Alert Management Specialists manage safety incidents efficiently and conscientiously from onset through to resolution.Key ResponsibilitiesMonitor customer personnel safety through real-time alert systemsEfficiently manage emergency alerts following established escalation protocols with professionalismRespond to critical situations calmly and confidently while maintaining composure under pressureProvide basic troubleshooting and technical support for triggered alertsMonitor weather and road conditions for lone workers, proactively informing them of potential hazardsDeliver exceptional customer service to ensure positive client experiences and satisfactionMaintain accurate records and prepare comprehensive reports on safety incidents and resolutionsAbout YouPost-secondary certificate or diploma in Emergency Management, Public Safety, Customer Service Management, or related field considered an assetMinimum 3 years of customer service experienceFluent written & spoken French and English is requiredProficiency in Spanish, Arabic, Portuguese are an asset in this roleConsistently demonstrate a strong work ethic to handle a high volume of client interactions with diligence, professionalism,



and attention to detailAbility to demonstrate proficiency utilizing technology to maintain organized records, access information, and manage client accounts or inquiries, ensuring data accuracy and securityDemonstrate the ability to work autonomously and efficiently, taking initiative to complete tasks and projects with minimal supervisionDemonstrates the ability to identify and correct errors or inconsistencies in data, documents, and processesPays careful attention to the finer points and ensures thoroughness in every aspect of work, resulting in quality outcomes and minimal margin for errorDemonstrated ability to proficiently handle concurrent tasksDemonstrate the capacity to adjust and accommodate variations in work hours or schedules as needed to meet organizational demandsApply critical thinking and problem-solving skills to address challenges, make quick decisions when required, and implement solutions that align with organizational goalsPrevious experience in a customer service or dispatch role is requiredValid First Aid and CPR certification requiredThe certification must include an in-person,



hands-on practical skills evaluationFully online certifications without an in-person testing component will not be acceptedTotal RewardsCompetitive base salary and annual compensation reviewComprehensive health and dental benefits*Mental health and wellness supportFlexible work arrangements and hybrid work model for eligible positionsPaid vacation, personal and sick days*Professional development opportunitiesEducation fundingA collaborative, inclusive, and mission-driven cultureExclusive access to perks and discountsA flexible 'Dress for Your Day' environmentEligibility and coverage vary by employment type and regionDiversity, Equity & InclusionBlackline Safety is powered by the diversity of our talented employees. We are an equal prospect employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions. If you require accommodation during the recruitment process, please contact us at [email protected]. We are committed to ensuring an accessible and equitable experience for all candidates.Unauthorized Recruitment Communication AlertWe are aware of the instances in which individuals are receiving fraudulent job offers or interview requests that are fraudulently alleged to be from Blackline Safety.Blackline Safety does not request payment or personal financial information at any stage of the recruitment process.Please exercise caution, and do not respond to emails or other communications that are not from a Blackline Safety email address.

📌 Alert Management Specialist - Bilingual (English/French) (Calgary)
🏢 Blackline Safety
📍 Calgary