Become a vital part of the CX Intelligence team at Porter Airlines in Toronto, focusing on customer experience insights through data analytics. This hybrid role combines technical skills with strategic insight generation.You will analyze data using various tools, including SQL and digital analytics platforms, to improve product performance and customer satisfaction. Collaborating with Product squads, you'll support the analysis of user journeys and recommend actionable changes based on your findings.Key Responsibilities:
Collect and analyze data from digital and VOC tools
Support A/B testing and user research initiatives
Develop reports and dashboards for performance metrics
Identify trends and suggest improvements for customer experiences
Collaborate with cross-functional teams for timely insightsRequirements:
Bachelor's degree in a relevant discipline
1–3 years of analytics experience
Proficient in SQL and digital analytics tools
Solid analytical and data storytelling skills
Experience with BI tools for report creationHarness your analytical expertise to evolve customer experiences at Porter Airlines.#J-18808-Ljbffr

📌 Analyst Of Customer Experience Insights Toronto (Canada)
🏢 Porter Airlines
📍 Canada