YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city.Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, physical and mental wellbeing, child-care support, language instruction, affordable tutoring and more. We alsoensure that no one is turned away, lowering financial barriers for youth, adults and families through the generous donations of our community. This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive and lead.Experience Manager (Full Time)Brookfield Residential YMCA at SetonSalary: $56,096/year - $70,120/yearStart Date: ImmediatelyYou can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:Complimentary YMCA Calgary membership including a linked membership for dependent children; Comprehensive health and dental benefits. Premiums paid in full by the Association; Pension or student loan repayment plan with specified contribution matched by the Association; Anniversary flex day and gifts given to celebrate each year of employment; Program discounts; Ongoing leadership development and opportunities; Leadership award opportunities; Scholarship opportunities; Paid recertification and training.What qualifications are we looking for?At YMCA Calgary we strive to ensure our employees are a fit based on their strengths, interests, and future goals. The successful candidate will have the following; Post-secondary diploma/degree in Recreation, Physical Literacy, Kinesiology,



or equivalentMinimum of 3 years working in a supervisory capacity within an organization providing services for children and youthCustomer service experience and/or experience working in a health-focused industry or recreational facilityExperience managing an effective staff team to collaboratively achieve desired outcomesExemplary skills in the planning and delivery of developmentally appropriate sport programsExcellent oral and written communication skills, including intermediate use of technologyBudget development and managementSuccessful candidate will be required to provide:Current Standard First Aid with CPR-C certificated within the last 12 months from an approved AB OHS provider. Asset if certification is issued by one of the following five Canadian organizations: Canadian Red Cross, Heart and Stroke Foundation, Lifesaving Society, St John's Ambulance and/or Canadian Ski Patrol.Evidence of a cleared Police Information Check and Vulnerable Sector SearchThree professional references requiredWhat does this role look like at YMCA Calgary?Duties and Responsibilities include:Operational ExcellenceAccountable for meeting the targets set within the Experience Manager scorecardEnsure excellent service by responding to the immediate needs of all usersEnsure programming is delivered consistent to the course outline, qualitystandardsanddesired outcomes ofYMCACalgary, as defined byProgram Experienceand Project DeliveryTeamsCommit to exceptional quality in the delivery of customer servicesDevelop and manage theSport, Strength & Conditioning, Fitness, Youth, andDaycamp& Climbing, E-sportsdepartmental budgetsUse data as a key tool in program evaluation and decision makingContribute to andparticipatein a variety of Association Project Delivery Teams,



providing leadership asrequired.Staff Development and Capacity BuildingRecruit and train the program delivery staff teamCommit to ensuring your staff team is afforded relevant professional development opportunitiesAs a manager within a YMCA facility,be responsible forcoaching and supporting all direct and indirect reports within the branchHealth and SafetyEnsure compliance to all health and safety systems, policies, and procedures within your branchEnsure compliance of all certifications for staff and volunteers within yourdepartment areasCommunity EngagementSupport the Director of Operations in ensuring the YMCA has a positive presence in the local communityFund DevelopmentProvide direct leadership and oversight to the Staff and Volunteer aspect of the Annual CampaignThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required, and other duties, responsibilities, and activities may change or be assigned at any time.What qualities do we look for in YMCA Calgary Staff and Volunteers?Our diverse team of staff and volunteers are committed to making a positive impact in the community. In addition, they model and are committed to the following competencies:Developing Self and Others: Developing people with a view toward present and future capacity.Building Purposeful Relationships: Relating to people authentically with their best in mind.Creating a Culture of Community: Gathering people to purpose and vision.Making Intentional Impact: Intending to make a difference every day.Thinking and Acting Strategically: Applying thoughts, words, and actions in service to the vision.Applying Business Acumen: Demonstrating excellence in technical skills and stewarding the YMCA Business Model.Innovating: Ability to know your workplace, initiate and respond effectively to changing conditions.Please note that evidence of a explicit Police Information Check with Vulnerable Sector Search is a requirementYMCA Calgary is an equal opportunity employer. Applicants must have legal authorization to work in Canada by way of Canadian Citizenship, Permanent Residency or a valid Canadian work permit. YMCA Calgary is currently not engaged in international recruitment efforts as we are required to demonstrate that we have exhausted all means of recruitment both locally and nationally.Potential candidates will only be contacted if selected for an interview.

📌 Experience Manager (Full Time) (Calgary)
🏢 Avanti Software
📍 Calgary