About New LivingNew Living is a well-funded joint venture backed by leading hospitality partners. We're building a platform for short-term and mid-term rental operators and luxury branded residences — connecting them with tools and services that actually work together — because right now, most of the industry runs on duct tape between their PMS, channel manager, pricing tool, and OTA dashboards. Our team is small, moves fast, and uses AI and automation across the platform. We're growing quickly and need someone who gets the tech stack property managers live in every day.The RoleYou'll be our first dedicated Customer Success hire, working directly with property managers who use platforms like Guesty alongside revenue tools like pricelabs and OTA channels. You know the gap between what STR platforms promise and what traditional property management systems actually deliver — that's the space we operate in. Your job is to make sure our customers get real results, not just another login.What You'll DoOwn the customer relationship from onboarding through renewal — you're their go-to personHelp property managers get set up properly: integrations, workflows,



the stuff that usually falls through the cracksRun regular check-ins and spot issues before they become cancellationsJump on calls when things go sideways with a PMS integration or an OTA sync problemWork with our product and engineering teams to turn customer pain into roadmap prioritiesTrack customer health and flag risks early — we're building the playbook here, not inheriting oneWhat We're Looking For4 years+ working in or around the STR/hospitality tech stack — PMS platforms, channel managers, revenue tools like Pricelabs, OTA ecosystemsYou've been at a PMS company, a channel manager, a pricing tool, or a tech-forward property management company — and you actually understood the product, not just the CRMComfortable talking to property managers about their operations, not just their ticketsOrganized enough to manage multiple accounts without letting things slipYou pick things up quick and don't need someone to spell out every edge caseBonus: you've seen the mess that happens when STR platforms and traditional PM systems don't talk to each otherWhat We Offer$85 -105K CAD base salary + stock options in a well-funded, growing companyFully remote — work from anywhere in Canada (US considered), EST +/- 3 hour ideallyReal ownership of a core function at an early stage — this isn't a cog-in-the-machine roleClear growth path as the team scales through 2026 and into 2027

📌 Customer Success & Account Manager (Quebec City)
🏢 New Living
📍 Quebec City