Reporting To: Senior Director, Commercial Loans EnforcementFull-Time / Part-Time: Full-timePosting Date: August 31, 2026Closing Date: September 21, 2026Salary Range: $55,000 - $65,000Hours of Work: 8:30 a.M. – 5:00 p.M.Grade: 8.3Office Location: Toronto Great location! Steps away from the main public transit stationWhat we offer: Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!*Eligibility for benefits is dependent on the terms of employmentThe OpportunityThe Analyst is responsible for providing administrative support and collections duties for the enforcement team with timely follow-up on delinquent payments and other arrears due by Borrowers to ensure monthly mortgage commitments are made as due. Will participate in all aspects of commercial mortgage default accounts, including tax payment arrears, monthly arrears reporting and processing of expenses incurred in default loans administration.How you will contributeReview monthly bank reports to identify payments outstanding or returned by the bankMonitor mortgage payment returns, assist in collecting on outstanding accounts, resolve return payments and identifying potential defaulting loansContact Borrowers for payment arrangements for outstanding funds and re-present pre-authorized payments within time frames set in the department proceduresIssue initial and secondary demand letters for delinquent accounts within time frames set out in the department proceduresUpdate FN's mortgage administration system (Optimus) with actions taken to resolve collectionsVerify that realty taxes and insurance are up to date on delinquent accountsCorresponding with Borrowers to obtain financial information, rent rolls,



and operating statementsVerify costs incurred in administration of default loans with accounting spreadsheets to invoice matchingPreparation of cheque and wire requisitions; deposit cheques; track monthly expenseAssist in preparation of Arrears and Discharge StatementsComplete various Arrears/Delinquency reports for Management, Investors and CMHC Assemble security documents and information packages to be sent to solicitors and various 3rd party qualified consultantsComplete Requests for Approval for Legal ActionMonitor and report on fees and expenses of all external service providersAssist in updating departmental procedures manual and document templatesMaintain and organize Collections and Default filing systemsAssist with internal and external auditsLiaise with numerous First National departments to assist in outstanding items on default files Special projects and other duties as assigned by ManagementThe experience you needPost secondary education or equivalent work experience requiredStrong computer skills - proficient in Microsoft Office applications, including Word and ExcelProven organizational skills and demonstrated ability to prioritize and multi-taskStrong communication skills, verbal and written, with a confident and assertive telephone mannerCommercial mortgage underwriting and loan servicing experience an assetAbility to work and collaborate effectively with internal and external stakeholdersAttention to detailWorking Environment and Physical Demands AnalysisOffice environmentPeriods of high volume with tight timelinesLong periods of stationary position/sittingProlonged periods of repetitive movement (i.E.



using a keyboard and mouse)Long periods of time in viewing a computer screenMulti-tasking may include speaking to customers on a telephone call while looking up information on a computer programOccasionally attend out-of-office meetings and industry functionsWhy join First NationalCompetitive CompensationComprehensive benefits program (i.E., Health Spending Account, Maternity and Parental Leave Top Up)Hybrid working environmentExtensive training programs to set our employees up for successModern office environment conducive to collaborationSupportive teamwork cultureOpportunities to give back to the communities and work through events focused on a variety of charitiesOngoing social events throughout the yearThe team you'll joinFounded in 1988, First National is one of Canada's largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada's largest commercial mortgage lender.First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.Artificial Intelligence is not used in our recruitment or hiring process for this role.First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [email protected] should you need an accommodation at any point in the recruitment process.#FNFLOON

📌 Analyst, Commercial Loans Enforcement (Toronto)
🏢 First National Financial
📍 Toronto