Embark on a rewarding career as a Technical Support Associate at 7shifts, focusing on customer satisfaction in the restaurant industry. You'll engage with customers through various channels, troubleshooting issues and enhancing their journey.This role requires 1-2 years of technical support experience, where you'll utilize strong communication skills to respond to customer inquiries promptly. You'll help clients navigate the platform and identify helpful resources, while also participating in the team-oriented efforts of the Support team to resolve issues and improve service.Key Responsibilities:First point of contact to resolve customer queriesDevelop educational materials for user onboardingAnalyze customer challenges and suggest featuresKeep track of software bugs and user feedbackCollaborate actively within the Support teamRequirements:1-2 years in a technical support roleStrong written and verbal communicationExperience with web and mobile applicationsResilient and detail-orientedEager to learn new features and adaptUtilize your problem-solving skills and empathy to enhance customer experiences at 7shifts.

📌 Technical Support Associate At 7shifts (Edmonton)
🏢 7shifts
📍 Edmonton