Elevate customer experience as a Sales and Refining Coordinator at Umicore. Focus on refining lot management and client communication within a global materials and technology leader.

This role involves coordinating and managing refining lots, training staff, and resolving customer inquiries. You'll be responsible for preparing customs documentation and ensuring accurate settlements. Engage in proactive outreach to maintain robust customer relationships and provide detailed technical explanations.

Key Responsibilities:
Oversee refining lot settlements and customer interactions
Communicate refining technical details and pricing structures
Train staff on refining documentation and procedures
Process customs documentation for domestic and international shipments
Resolve customer complaints regarding assay results

Requirements:
Business administration, marketing diploma, or equivalent
Solid verbal and written English communication
Advanced skills in SAP, Microsoft Office, and data analytics
High attention to detail and efficiency
Preferred prior experience in jewellery or precious metals

Leverage your organizational skills to ensure excellence in customer service at Umicore.

📌 Umicore Sales And Refining Coordinator Markham
🏢 Umicore
📍 Markham