Excel as a Claims Team Leader with Definity, working in a flexible hybrid setting to develop team excellence. Your leadership will be pivotal in delivering exceptional customer service and operational success.This leadership position is designed for seasoned claims professionals eager to mentor and elevate a team of Claims Contact Advisors. You will focus on driving improvements in service levels, data quality, and customer satisfaction. Solid communication and analytical skills are essential for success in this role.Key Responsibilities:Train and coach team members on claims processesAnalyze KPIs to find areas for improvementEngage with customers to resolve issues effectivelyEncourage vendor usage through training and best practicesWork collaboratively across departments for streamlined operationsRequirements:2-3 years of claims or contact center experienceSolid background in personal and commercial claimsProven leadership capabilitiesStrong organizational and negotiation skillsExpertise in claims systems and analyticsStep into a transformative role in claims leadership with Definity.

📌 Definity Claims Contact Advisor Leader (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Kibbi Technologies
📍 Riviere-des-Prairies—Pointe-aux-Trembles