Who We AreFairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.Together, we are the leading alternative lending bank in Canada. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending,we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.Home Trust Company has developed a track record of success as Canada's leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of its core residential mortgage lending business, the Company also offers complementary lending services, as well as highly competitive deposit investment products, through Oaken Financial. Our culture has been shaped by the passion and integrity of our people.Join Home Trust as Administrator, Shared Services, and be part of our talented and growing team!About The RoleThe Administrator, Shared Services is responsible for the accurate and timely processing of financial transactions and account maintenance activities within the shared services portfolio. This role supports operational efficiency and ensures data integrity across customer accounts by collaborating with internal stakeholders including Contact Centre, Collections, Fraud, Legal, Funding, Renewals, Discharge and Finance.Key ReponsibiltiesTransaction Processing & Account MaintenanceProcess financial and non-financial transactions including adjustments, payments, reversals,



and account updatesPerform account maintenance activities in accordance with established proceduresEnsure all transactions are completed accurately and within defined service level agreements (SLAs)Operational SupportSupport daily operational workflows, including queue management and service request processingGenerate and review system reports to identify and resolve discrepanciesRespond to internal inquiries from departments such as Contact Centre, Collections, Fraud, and FinanceReconciliation & ReportingPerform account and transaction reconciliations to ensure data accuracy and completenessInvestigate and resolve variances or exceptions in a timely mannerMaintain tracking logs and provide reporting for operational and audit purposesQuality ControlConduct regular quality checks and audits on processed transactions and account setupsDocument findings and elevate discrepancies to management as requiredSupport adherence to internal controls and risk management practicesConvenience Cheque ProcessingReview and validate convenience cheque requests against client and account informationProcess cheque postings, stop payments, and related servicing requestsEnsure compliance with fraud prevention and operational controlsRisk & ComplianceAdhere to all applicable regulatory requirements, internal policies, and proceduresEnsure all activities align with organizational risk management frameworksEscalate potential risks, control gaps, or policy breaches appropriatelyWhat We're Looking ForPost-secondary degree or diploma in Business, Finance, or related fieldMinimum 2 years of experience in financial services operationsCredit card operations experience preferredCall centre or customer-facing financial services experience is an asset.Robust financial acumen with attention to detail, including knowledge of credit card operations, risk, and complianceAdvanced analytical, problem-solving, and organizational skills,



with the ability to manage multiple priorities in a fast-paced environmentExcellent communication skills with proficiency in MS Office (Excel, Word), and a collaborative, customer-focused approachWhat You'll Love About Working HereAward-Winning Culture: We're proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal's Top Employers 2025 by Canada's Top 100 Employers.Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.On-Site Fitness: Gym access at our London and Montreal offices.Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.Family Support: Parental leave top-up program to help you during life's big moments.For more information on who we are as an employer click here.What You Can Expect - Pay & ProcessExpected base salary range is $50,000 - $55,000, plus the opportunity to earn an annual incentive bonus tied to performance.This posting is for an existing vacancy within our organization.Artificial intelligence may be used in parts of the recruitment process.All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.Time TypeFull timeJob TypePermanentFairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

📌 Administrator, Shared Services (Toronto)
🏢 Fairstone Bank
📍 Toronto