ABOUT GIATEC:Giatec Scientific Inc. is a global leader in smart concrete testing technologies, bringing real-time data, AI, and IoT solutions to jobsites worldwide. Our core products - SmartRock®, SmartMix®, and MixPilot® - support the full concrete lifecycle, from mix design and production to placement and performance monitoring, helping teams improve quality, efficiency, and sustainability while reducing concrete's carbon footprint.Giatec solutions have been used on 15,000+ projects across 85+ countries, and we've been recognized as one of Canada's fastest-growing companies for three consecutive years. We believe our people are key to our success and are always looking for curious, driven individuals to help shape the future of construction technology.The expected salary range for this role is between $75,000-$115,000. This role represents an existing vacancy within the organization.WHAT WILL YOU DO?We're looking for an IT Operations Lead who thrives at the intersection of traditional IT operations and modern AI-driven automation. This is not your typical "keep the lights on" role, it's a chance to fundamentally reimagine how a growing technology company runs its internal systems.As the leader of Giatec's IT function, you'll own the full spectrum of IT operations and guide our existing IT team member across day-to-day support and strategic initiatives.This role is ideal for someone with 5-8 years of hands-on IT experience who is hungry to lead a small team, automate, and innovate.Responsibilities:Day-to-Day IT Operations & SupportOversee day-to-day IT support and serve as the senior escalation point, partnering with the existing IT team member to triage and resolve helpdesk tickets and ensure timely resolution.Administer and maintain core IT infrastructure including Windows/macOS endpoints, cloud services (Microsoft 365, Azure AD/Entra ID), networking equipment, and office A/V systemsManage user accounts, access permissions, and identity lifecycle (onboarding, offboarding, role changes) across all enterprise platformsMaintain hardware inventory, procurement, and asset lifecycle management for laptops, peripherals, and office equipmentMonitor system health, uptime, and performance using observability and alerting toolsAI-Powered Automation & Process InnovationIdentify, design,



and implement AI-driven automations to eliminate repetitive IT tasks (e.G., automated provisioning, self-service password resets, intelligent ticket routing, AI-powered knowledge bases)Leverage AI and scripting tools (PowerShell, Python, Bash, Power Automate, n8n, or similar) to build workflows that reduce manual intervention and accelerate response timesStay current with AI advancements in IT operations and proactively recommend tools and strategies to leadershipDisaster Recovery, Security & Business ContinuityDesign, implement, and regularly test disaster recovery (DR) and business continuity plans, including backup strategies, failover procedures, and recovery time objectivesManage backup solutions across cloud and on-premises environments, ensuring data integrity and compliance with retention policiesImplement and maintain security best practices including endpoint protection, MFA, conditional access policies, vulnerability patching, and security awareness trainingConduct periodic security audits and risk assessments, remediating findings and documenting compliance postureCoordinate with external vendors and managed security providers as neededEnterprise IT Initiatives & Strategic ProjectsLead and execute enterprise IT projects such as SaaS platform rollouts, infrastructure migrations, network upgrades, and system integrationsDevelop, document, and maintain IT policies, procedures, and standard operating procedures (SOPs) that scale with the organizationEvaluate new technologies and vendor solutions, preparing business cases and recommendations for leadershipCollaborate cross-functionally with Engineering, Product, Sales, and Operations to understand their technology needs and deliver solutionsManage IT budgets, vendor relationships, and software licensing to optimize cost and valueTeam Leadership & MentorshipLead, mentor, and develop Giatec's existing IT team member,



setting priorities and managing workloadDelegate frontline support and operational tasks while focusing on strategy and automationFoster a culture of continuous improvement and knowledge sharing within the IT functionMust-Haves:5-8 years of experience in IT systems administration, IT operations, or a related technical roleExperience mentoring, leading, or coordinating IT staff.Robust hands-on experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID/Azure AD)Proficiency in scripting and automation (PowerShell, Python, or Bash) with a proven track record of automating IT workflowsExperience with endpoint management tools (Intune, JAMF, or similar MDM solutions)Solid understanding of networking fundamentals (DNS, DHCP, VPN, firewall configuration, TCP/IP)Demonstrated experience designing and testing disaster recovery and backup solutionsFamiliarity with security frameworks and best practices (CIS benchmarks, NIST, or ISO 27001)Excellent communication skills—able to translate complex technical concepts for non-technical stakeholdersDiploma or degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)Nice-to-HavesExperience with AI/ML tools for IT operations (AIOps platforms, Claude integrations, AI-powered monitoring)Cloud certifications (Azure Administrator, AWS SysOps, or equivalent)Experience in a startup or scale-up environment where wearing multiple hats is the normITIL certification or experience with IT service management frameworksExperience managing SaaS integrations and SSO/SCIM provisioningPERKS AND BENEFITS:Competitive company-paid benefits planGenerous professional development budgetVolunteer and Life Days that make work/life balance easier to achieveYour birthday off (because we want you to celebrate)RRSP matching program through RBCAt Giatec, we believe that a diverse and inclusive workforce is critical to our success. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Giatec is committed to providing a barrier-free recruitment process. Accommodations and support are available upon request throughout the hiring process. If you require accommodation, please contact [email protected]. All accommodation-related information will be kept confidential.

📌 It Operations Lead (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Giatec Scientific
📍 Riviere-des-Prairies—Pointe-aux-Trembles