Position Title: General Manager – Child CareReports To: Chief Operating OfficerPay Grid: $33-$37/hourDepartment: Child CareHours: 40 hours/weekOur Culture:YMCA of Southern Alberta strives to integrate our commitment to diversity and socialinclusion in all that we do. We believe that strong leadership is created through the sharingof diverse experiences and perspectives. We actively seek candidates who embody theseprinciples and who reflect the many dimensions of the communities we serve. We are acharitable organization that provides health and fitness opportunities, employment services,licensed childcare, and various community programs in Medicine Hat, Redcliff, and Brooks.When you work at the YMCA, you'll play an important part in building strong, thrivingcommunities while positively impacting people's lives. Join our team at the Y, a place whereeveryone belongs — including you!Our mission and core values are brought to life by our culture. In the Y, we strive to live ourcause of strengthening communities with purpose and intentionality every day,demonstrating our values in action.We do the right thing.We are caring, respectful, honest, and responsible in all that we do.We put people first.We believe in each other – honouring our strengths, diversity, perspectives, and passions.We do what we say we will do.We lead by example.We are courageous, speaking with conviction and always willing to listen and collaborate.What qualifications are we looking for?At the YMCA of Southern Alberta, we strive to ensure our employees are a good fitbased on their strengths, interests, and future goals.The successful candidate will have the following:Education/Certifications/Credentials/Professional RegistrationChild Development Certificate – Level 3 (or ability to obtain with current credentials)Evidence of a clear Police Information Check (with Vulnerable Sector Search if applicable), within the last six monthsMust have a valid driver's license with a class 07 automobile insurance coverage business use (or pleasure with occasional business use) and a minimum of $2,000,000 in liability coverage if requiredExperienceMinimum 7 years progressive leadership experience in licensed Child Care, Early Learning, Education, or Human Services environments.Minimum 3 years experience leading managers and multi-site operations.Demonstrated experience managing budgets, operational plans, and performance outcomes.Experience interpreting and applying provincial legislation, licensing requirements, and funding agreements.Proven ability to build, lead, and develop high-performing teams.What does this role look like at the YMCA of Southern Alberta?Reporting to the COO, the General Manager, Childcare is responsible for oversight of the YMCA of Southern Alberta's early years and out-of-school care licensed childcare programs.The responsibilities and duties of this role will include but are not limited to:Customer ServiceProactively build relationships with caregivers, modelling this behaviour for all EducatorsProvide regular communication updates to caregivers, ensuring they have all the information required. This includes ensuring Educators are effectively using the Weemarkables app.Ensure parent engagement is prioritized and opportunities are available for caregivers toActively seek feedback from caregivers re: concerns or areas for improvementAddress program complaints and concernsMaintain high service standards and satisfaction ratings that are reflected in the achievement of annual program growth and retention targets Monitor parent satisfaction, retention, and occupancy trends, implementing strategies to improve outcomes.Collaborate with program leaders to identify opportunities to enhance the family experience and strengthen community engagement.Analyze parent feedback and program data to drive continuous improvement initiatives.YMCA ValuesDemonstrate and promote a personal understanding of and appreciation for the mission, vision, and values of the YMCA and its programs and servicesDemonstrates appropriate behaviours in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association.TeamworkRepresent the YMCA of Southern Alberta on any applicable local committees or groups related to childcareProvide supervision, training, mentoring,



and support to the Before & After School Care Program leadership team, ensuring a positive workplace cultureStep into ratio from time-to-time to cover unexpected absences that cannot otherwise beHave a visible and engaged presence at all Child Care and Before and After School Care facilitiesCelebrate successes and foster an atmosphere of success in all Child Care and Before andEffectively lead the childcare team, contributing to its overall success by:Promoting the YMCA's annual Y Connect CampaignPromoting and/or attending YMCA eventsContributing to a positive and healthy workplace cultureOther duties to assist the team, as assignedLead workforce planning initiatives to ensure programs are appropriately staffed to meet current and future operational needs.Develop and support succession planning for key leadership positions within the department.Foster a culture of accountability, professional growth, innovation, and continuous improvement.Identify and implement opportunities for program growth, expansion, and serviceBuild and maintain strategic relationships with community partners, school divisions, and sector stakeholders.Represent the YMCA in discussions with licensing authorities, funding agencies, and community organizations.Champion diversity, equity, inclusion, and belonging throughout all Child Care programs.Lead and support organizational change initiatives as a member of the Senior Leadership Team.Standards that ShineAchieve all quality standards and targets established under YMCA best practices and the YMCA's Standards that ShineGeneral cleaning as required around the facilityEnsuring all staff are aware of Standards that Shine, and work with them to create a culture of excellence in adherence to guidelines and expectations outlined by the Standards that ShinePlaying to Learn/Place to ConnectAchieve all quality standards and targets established under YMCA best practices and the YMCA's Playing to Learn and Place to Connect curriculums, ensuring all program pass annualCreate an environment where Educators are supported to learn and implement YMCAAttend all Y Canada meetings and conferences, keeping up to date with new standardsMentor staff on Playing to Learn and Place to Connect curriculum, standards, and practicesInterpersonal/Communication SkillsCommunicate effectively with coworkers, supervisors, managers, and the senior leadership teamEnsure workplace conflicts are resolved quickly, following YMCA policies and proceduresBuild and maintain an effective management team, focused on customer service, community impact, and team moraleLead, coach, and motivate the team to achieve department goalsCreate a safe environment for the discussion and resolution of issues and concerns among staff and volunteersActively seek feedback from department managers, employees, volunteers, and parents on areas of concern or areas that could use improvementResolve parent, staff, and volunteer complaints and issues as efficiently and effectively as possible within 24 business hours.Respond to all emails and phone calls within 24 business hoursPublic relations as part of the senior leadership team (i.E., attending internal and external events, as required)Attend and present at Board of Directors meetings and Annual General Meeting, as required by the COOQuality of WorkSubmit monthly and annual reports via the COO to the YMCA Board of Directors on areas of progress related to the current strategic plan, analysis of progress in achieving objectives, recommendations for modifications, etc.Act as Avocado administrator for childcare programs, provided training to direct reportsAssist in the development of the Association's Strategic and Operational PlansTake the lead on the implementation of the Operational Plan for Child Care throughout the AssociationWork with the Asset Manager to ensure all building maintenance issues are resolved in a timely mannerOversee all HR activity supporting managers with recruitment, orientation/onboarding, training, communication/information sharing, workplace culture, progressive coaching, pension/benefits etc.



Support managers in building their capacity in these areas.Recruit, hire, train, coach, supervise, and manage department managersProvide managers with support and guidance as they supervise frontline employees, holding with members, following the principles of The Y WayAttend training and/or community events/meetings to represent the YMCA, as required by the COOTranslate strategic plan into annual operations plan with measurable metrics and outcomesAssist with the development of the strategic plan with the SLT and Board of DirectorsAs part of the SLT, champion organizational initiatives to garner buy-in and engagement throughout the organizationAttend SLT meetings and have a visible and engaged presence throughout the organizationAttend all internal and external meetings as requiredAssist with projects and special events as neededSupport managers in communication and marketing plansOversee parent fee billings and payments, including subsidy claims, ensuring they are accurate and completed on timeIn conjunction with the COO developing annual budgets for all childcare programs with overall responsibility for staying within budgeted revenue and expensesAct as Avocado administrator for childcare programs, provided training to direct reportsDevelop, monitor, and manage annual operating and capital budgets for all Child Care programs.Review monthly financial results and address budget variances through appropriate action plans.Identify opportunities to maximize occupancy, improve operational efficiency, and strengthen financial sustainability.Prepare operational, financial, and program performance reports for the COO and Senior Leadership Team.Establish departmental goals, key performance indicators, and measurable outcomes aligned with the YMCA strategic plan.Monitor progress against departmental objectives and implement corrective action where requireCompliance with Legislation and YMCA Policies and ProcedureAdherence to the following at all times:YMCA Child Safeguarding & Protection Policy and ProceduresYMCA Operational Policies and ProceduresPublic Health and Safety regulationsOccupational Health and SafetyCanadian Human Rights Code and Alberta Human Rights ActEnsure each department follows all applicable legislation and regulationsEnsure all staff have an understanding and knowledge of current Risk Management principles and practices, Occupational Health and Safety, and Child Safeguarding & Protection requirementsEnsure each department adheres to all contract terms and achieves all required outcomesPlaying to Learn / Place to Connect curriculumEnsure proper YMCA of Southern Alberta incident reports are completed as per policies and procedures and sent to Association Services on a monthly basis for trackingEnsure all childcare programs remain in good standing with LicensingLead risk management activities for the Child Care department and ensure proactive identification and mitigation of potential risks.Oversee investigations related to significant incidents, complaints, licensing concerns, and safety issues.Ensure emergency preparedness, business continuity, and crisis response plans are maintained and regularly reviewed.Monitor legislative, funding, and regulatory changes and ensure departmental compliance with evolving requirements.Ensure compliance with all grant, funding, and contractual obligations associated with Child Care programs.Work Workplace and Physical DemandsProgram and office space located on the main floor.From time to time, interacting with children at their level, requiring the ability to:Get up and down from the floor/groundAssist older children to climb the stairs to get onto the change tablePlay with children on outdoor playground equipmentParticipate in games that may include jogging, jumping, dancing, singing, etc.From time to time, may need to lift boxes of files weighing up to 50 lbsExposure to a variety of outside weather, in accordance with Government of Alberta Childcare Licensing RegulationsMay be exposed to all weather conditions when walking outside to/from vehicle.May be exposed to all weather conditions when using a vehicle for occasional business purposes (e.G., driving between programs).The Benefits to Joining our Team:Paid wellness days and benefits package after 3-month probationary periodPaid Birthday and Employment Anniversary DateFree Health Plus Membership with 15% discount for family members2 weeks paid vacation after

📌 General Manager Of Child Care (Medicine Hat)
🏢 YMCA of Medicine Hat
📍 Medicine Hat