We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.Choosing BDC as your employer also means: Versatile and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few. In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December25 to January1. A hybrid work model that truly balances work and personal life. Opportunities for learning, training and development, and much more... Explore the BDC Way in our Culture Book.POSITION OVERVIEWAs a Business Advisor, Operations within BDC Advisory Services, you act as a trusted advisor to entrepreneurs and leadership teams seeking to improve operational performance, accelerate growth, and strengthen organizational capabilities. This position resides within Advisory Services and serves Canadian small and medium‐size businesses through advisory mandates.The successful candidate combines deep operational expertise with strong knowledge of the technologies that enable modern manufacturing, distribution, logistics, and service operations. They understand how business processes, management systems, operational technologies, data, automation, and artificial intelligence work together to improve productivity, scalability, decision‐making, and business performance. The Business Advisor delivers both standard and customized consulting mandates, manages end‐to‐end project delivery, acts as a subject matter expert, supports solution development, and contributes to business development activities.The successful candidate understands the technologies driving modern operational performance, including ERP and operational management systems, industrial automation, robotics, smart manufacturing, Industrial Internet of Things (IIoT), advanced analytics, and artificial intelligence. They can help entrepreneurs evaluate where these technologies create business value and develop practical roadmaps for adoption within SME environments.CHALLENGES TO BE METDeliver operational excellence and business transformation mandates focused on business process optimizationOperational performance improvementManufacturing, supply chain, logistics, and service operationsDigital transformation, automation and technology adoptionData‐driven decision makingProcess automation and artificial intelligenceOrganizational scalability and operational maturityDesign and implement pragmatic, technology‐enabled solutions adapted to SME environments, including: Optimization of operational and management systems (ERP, MES, WMS, CRM, APS, CMMS/EAM, BI platforms) Assessment and improvement of operational workflows, information flows, and decision‐making processes Identification of high‐value opportunities for automation, analytics, and AI Development of operational roadmaps and technology adoption plans Support for technology selection,



implementation, optimisation, and change management initiatives Manage end‐to‐end project delivery: Define project scope, objectives, work plans, and deliverables Manage budgets, timelines, risks, stakeholder expectations, and project quality Ensure measurable client impact and achievement of business outcomes Lead client workshops, interviews, assessments, and executive presentations Maintain high standards of professionalism and advisory excellence Act as a subject matter expert in operations and technology‐enabled business performance: Stay current on emerging technologies, management systems, automation, analytics, and AI trends Contribute to the development of methodologies, tools, intellectual property, and service offerings Support internal capability building and knowledge sharing Contribute to business development activities: Support client diagnostics and operational assessments Assist in solution design and proposal development Participate in client discussions focused on operational transformation and technology adoption Help position BDC's advisory solutions with entrepreneurs and leadership teams Collaborate with internal partners and consultants: Share expertise and best practices across Advisory Services Co-deliver complex mandates Contribute to the development of internal capabilities in digital operational excellence Build market visibility and thought leadership: Develop operational excellence, technology, and AI‐related content Present at internal and external events Promote BDC's expertise and advisory offeringsWHAT WE ARE LOOKING FOREducationBachelor's degree in Engineering, Operations Management, Business Administration, Information Systems, Industrial Engineering, Manufacturing Engineering, or a related fieldExperienceMinimum 10 years of consulting, advisory, operational leadership, or transformation experienceDemonstrated success delivering operational improvement and business transformation initiativesProven experience leading consulting or advisory mandates from diagnosis through implementationExperience working directly with executive teams, business owners, and senior operational leadersExperience managing project scope, budgets, timelines, risks, and stakeholder expectationsOperations ExpertiseManufacturing and production operationsSupply chain, logistics, and distribution operationsField service and service operationsAsset‐intensive operationsMulti‐site or operationally complex organizationsTechnology ExpertiseEnterprise Resource Planning (ERP) systems (Dynamics 365, SAP, Oracle, NetSuite, etc.)Manufacturing Execution Systems (MES)Warehouse Management Systems (WMS)Customer Relationship Management (CRM) systemsAdvanced Planning and Scheduling (APS)



toolsField Service Management platformsBusiness Intelligence and analytics platformsWorkflow automation and process orchestration toolsData platforms and AI‐enabled business applicationsDigital Transformation & AI Experience assessing, selecting, implementing, optimising, or advising on business technologiesExperience identifying opportunities to leverage automation, analytics, and artificial intelligenceAbility to translate business requirements into practical operational and technology recommendationsExperience working with internal IT teams, software vendors, implementation partners, or digital specialistsUnderstanding of change management principles related to technology adoption and organizational transformationAdvisory & Communication SkillsStrong business analysis and problem‐solving capabilitiesAbility to engage credibly with executives, operational leaders, and technical stakeholdersExcellent facilitation, communication, presentation, and stakeholder management skillsAbility to translate complex operational and technical concepts into practical business languageStrong executive communication and report‐writing skillsOther RequirementsProfessional proficiency in English, spoken and written.Willingness to travel within a designated region and occasionally across Canada.PREFERRED QUALIFICATIONSMBA, Master's degree, or relevant professional designationProfessional certifications (Lean, Six Sigma, PMP, or equivalent)Experience supporting technology selection, implementation, or optimising projectsExperience leading business transformation initiatives enabled by data, automation, or AIDirect experience in manufacturing, industrial services, supply chain, logistics, distribution, or technology‐enabled service organizationsExperience working with small and medium‐sized enterprises (SMEs)Experience contributing to business development activities, including proposals, diagnostics, solution design, and client presentationsIdeal Candidate ProfileThe ideal candidate is not simply knowledgeable about business processes or technology independently. They have demonstrated experience integrating operational practices, management systems, data, automation, and AI to improve business performance within manufacturing, distribution, logistics, or service organizations. They can move comfortably between the executive boardroom, the shop floor, the warehouse, and the operational management team, helping entrepreneurs translate strategy into measurable results.Inclusion and DiversityProudly one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive, and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work.If you require an accommodation to complete your application, please do not hesitate to contact us at [email protected] we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted. BDC is a bank unlike any other. We are the only bank dedicated exclusively to the development of Canadian businesses. The only institution whose purpose is to promote the growth of the Canadian economy by focusing on the success of small and medium-sized businesses, with a human touch and a genuine presence. At BDC, we're changing people's and businesses' lives for the better. That's what makes us unique as a bank. That's why we are banking at another level.

📌 Business Advisor, Bdc Advisory Services (Toronto)
🏢 Business Development Bank of Canada
📍 Toronto