Job Responsibility:

Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to :

Responsibilities
Always offer skilled, friendly and kind service
Make room reservations by phone, fax and email and assign rooms;
Process all external and internal calls, either by redirecting calls or assisting the caller
Take charge of the correspondent's request and monitor it according to hotel standards
Have a valuable knowledge of all services, especially reception, housekeeping, and technical maintenance
Serve as liaison for guests requiring information regarding all aspects of the hotel
Manipulate and distribute faxes, voicemails and written messages for internal and external customers
Attend people with special needs;
Have a thorough knowledge of the hotel's emergency procedures
Follow department policies, procedures, and service standards
Writes various reports, letters and general correspondence;
Complaint management;




Follow all security policies
Other assigned functions

Requirements
Experience in customer service in Hospitality,
Bilingual English-French, a third language an asset;
Strong interpersonal skills and problem solving
customer service oriented attitude;
Must be flexible in time management;
Very responsible and reliable
Ability to work under pressure in a fast-paced environment
Ability to work consistently with other colleagues as part of a team
Ability to focus on customer needs, staying calm and courteous at all times
Must be minimally available on Saturdays, Sundays, holidays and another day during the week
Computer skills in Microsoft and Opera PMS would be an asset.
Must be available for day shift, evening and night shift (23:00 to 07:00)

Job Type: Full time

Pay: $22.64-$23.67 per hour

Schedule:
8 hour shift
Holidays
Night shift
Weekends as needed

Work Location: In person

📌 Front Desk Agent Full Time Montreal (Canada)
🏢 Hôtel Saint Laurent M ontreal
📍 Canada