Service Coordinator – Electrical & Plumbing

Powertek | Ottawa, ON

Full-time | Monday to Friday

Powertek is looking for an organized, proactive Service Coordinator to join our team and support both our Electrical and Plumbing & Backflow divisions.This is a key coordination role for someone who enjoys keeping things organized, solving problems and making sure nothing falls through the cracks. You’ll work closely with our Service Managers, Project Managers, field technicians and administrative teams to help coordinate day-to-day service work and support our project teams.

What You'll Do

- Coordinate and schedule electrical and plumbing service calls and field technicians
- Communicate with customers regarding scheduling, site access and service requirements
- Prepare work orders and ensure technicians have the information they need before attending site
- Review completed work orders and help prepare completed service work for invoicing
- Assist with customer invoicing and help ensure completed work is billed promptly
- Follow up on outstanding paperwork, purchase orders, timesheets and supporting documentation
- Support Service Managers and Project Managers with day-to-day project coordination and administration
- Prepare, submit and track project submittals, shop drawings, closeout documents and other project documentation
- Assist with Health & Safety documentation, site requirements, orientations and customer compliance portals
- Maintain organized electronic service and project files
- Assist with purchase orders and coordination of materials and suppliers as required
- Track outstanding items and follow up with field staff, customers and internal teams




- Provide general administrative support to the Electrical and Plumbing & Backflow teams

What We're Looking ForWe're looking for someone who is organized, dependable and comfortable managing a lot of moving pieces at once.The ideal candidate will have:

- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- Strong attention to detail and follow-through
- The ability to prioritize competing requests in a fast-paced environment
- Strong computer skills and the ability to learn current software quickly
- Experience with Microsoft Outlook, Excel and Word
- Previous experience in construction, skilled trades or a service-based business is an asset
- Experience with scheduling, invoicing, dispatching, project coordination or service administration is an asset
- Experience with Health & Safety documentation or contractor/customer portals is an asset

What We Offer

- Competitive salary based on experience
- Full-time, permanent position
- Monday-to-Friday schedule
- Benefits
- RRSP/DPSP program
- Opportunity to work across multiple trades and develop within a growing organization
- Collaborative, team-oriented work environment

About Powertek Powertek is an Ottawa-based integrated construction and service contractor providing Electrical, Construction, HVAC & Refrigeration, and Plumbing & Backflow services. Our vision is to be Ottawa's most trusted integrated construction partner, delivering multi-trade solutions through expertise and trusted partnerships. One team. Built to deliver. If you're someone who likes staying organized, keeping people on track and being an important part of a busy team, we'd like to hear from you. Pay: $55,000.00-$65,000.00 per year

Benefits

- Paid time off
- RRSP match

Work Location: In person

📌 Service Coordinator (Ottawa)
🏢 Power-Tek Group
📍 Ottawa