Overview

Languages

English

Education
No degree, certificate or diploma

Experience

Experience an asset

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting
Hospitality industry

Responsibilities

Tasks
Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs




Perform light housekeeping and cleaning duties
Provide customer service

Experience and specialization

Computer and technology knowledge
Multi-line switchboard
Central reservation system (CRS)
Spreadsheet

Additional information

Security and safety
Bondable
Criminal record check

Transportation/travel information
Own transportation

Work conditions and physical capabilities
Attention to detail
Rapid-paced environment
Standing for extended periods
Work under pressure

Personal suitability
Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player
Resourcefulness

Benefits

Health advantages
Dental plan
Health care plan
Vision care benefits

Other perks
Free parking available

📌 Front Desk Agent Edmonton
🏢 Hampton Inn & Suites by Hilton Edmonton NW/St. Albert
📍 Edmonton