Elevate patient care with Aurora as a Veteran Concierge Bilingual Client Care Specialist, working remotely across Canada. This full time position is key in addressing patient inquiries and ensuring seamless support.Reporting to the Client Care Concierge Team Lead, you will facilitate discussions between patients, healthcare professionals, and insurance providers. Your role requires a commitment to outstanding service through empathy and clarity in communication. A background in customer service within the cannabis industry is highly valued.Key Responsibilities:Manage incoming inquiries and registrations effectivelyMaintain compliance with industry regulationsProcess and document client requests accuratelyProvide education on available cannabis options and proceduresResolve client complaints and document interactionsRequirements:Minimum 1 to 3 years in customer supportFamiliarity with cannabis regulations and policiesExperience in medical office settings an assetProficiency with MS Office and CRM softwareStrong analytical and communication skillsLeverage your bilingual skills and patient care experience in this rewarding remote opportunity with Aurora.

📌 Veteran Concierge Bilingual Specialist Remote (Ottawa)
🏢 Aurora Cannabis
📍 Ottawa