Sustainable waste management, RecyclingPosition: Customer Service RepresentativeOrganization: Recycling AlternativeLocation: fully on-site at the company's office near downtown Vancouver BCAbout Recycling Alternative: Recycling Alternative is a Social Purpose business, passionate about reducing waste in our community and committed to 'Transforming Our Wasteful Ways'. We work with our clients and customers to manage & reduce their waste through best practices program design, innovation, information, education, engagement, including service delivery excellence.Customer Service RepresentativeRecycling Alternative (RA) provides recycling collection in Vancouver and the surrounding areas. This position will sit at the nexus of customer service and logistics, ensuring the operations respond to the service needs of the customers, and the operations team has all the required details to successfully service sites. This role works closely with other Customer Service Representatives and Account Managers within the customer service team, as well as Dispatchers and Operations staff. This role reports to the Lead Account Manager. As a Customer Service Representative,



you'll often be the first voice a business or resident hears from Recycling Alternative — making you a key part of how we turn our mission of Transforming Our Wasteful Ways into a daily reality across the Lower Mainland.TasksRespond to customer inquiries on service schedules, new service inquiries, general recycling questions, and other inquiries via phone and email.Support the operations team in resolving issues reported by driversSupporting education and engagement sessions and the sales teamSupport accounting team in monthly billing cycleData entry as requiredKnowledge & SkillsProficient computer & equipment skillsSoftware experience: Google Suite; experience with CRMs preferredCustomer service skills — confident speaking on the phone, in person, and over emailGood understanding of data entry requirements and tasksInterest in recycling and sustainable waste management an assetDriving licence preferred but not requiredSoft SkillsCreative problem-solving and Independent thinkingProactive & enthusiastic working styleProfessionalism, courteousness and strong service-based valuesTeam player with a positive, team-oriented attitudeHighly effective and clear communicatorDetail-orientedWorking ConditionsThe position is permanent, full time 40 hours per week.Hourly rate of $23.00Work location is the RA office at 457 Industrial Ave, VancouverWork is primarily office-based, but may involve some customer visits out of the officeBenefitsCasual dressCompany eventsHealth benefits after 6 monthsTransit subsidy available after 3 month probation period / or Bike to work benefit

📌 Customer Service Representative (Vancouver)
🏢 GoodWork.ca
📍 Vancouver