About The RoleWe are seeking a customer focused, organized and engaged Service Writer. This individual is the primary liaison between customers and the service department. They are responsible for accurately identifying customers' needs, creating detailed work orders, coordinating repairs and ensuring a high level of customer satisfaction throughout the service process. Interactions with company stakeholders will include technicians, parts department, rentals department, sales department, and external customers. Through customer service, technical understanding, and workflow coordination, they will keep equipment repairs moving efficiently and profitably.What You'll DoServe as the main point of contact for customers and greet them in person, by phone, and by email in a skilled and timely mannerClearly document customer concerns, symptoms and service requestsCollaborate with technicians to prepare repair quotations and timelines, and obtain required customer, sales, and rental department approvals in accordance with internal authorization proceduresOpen, update, edit and close work orders accurately to ensure correct billable itemsProcess work orders accurately and in a timely manner to support customer satisfactionVerify warranty eligibility and proper documentation using various software resources, in alignment with internal processes to maximize warranty claim accuracyAssist scheduling service appointments and manage shop capacityFacilitate daily shop walkthroughs to capture information on the repair status,



parts statuses or other delays that need to be communicated to the customerSubmit case requests and collaborate with factory representatives to expedite repairs and ensure customer downtime is minimizedCoordinate sublet work for equipment in the shopIssue purchase orders for shop items, office items, or facility items as requiredMonitor accounts-payable requests for purchase order approvals or correctionsParticipate in regular work order review meetingsPrepare and submit bi-weekly Payroll reportsCommunicate with the accounting department to ensure repairs are authorized based on the customer account statusMaintain MTO files and ensure all documentation is in complianceMonitor maintenance requirements for rental equipmentResolve and/or escape customer concerns and maintain positive customer relations and reduce comeback ratesPerform other duties as reasonably assignedTotal RewardsCompetitive salary range – based on experienceQuarterly Bonus OpportunityAnnual Performance Review with Increase OpportunityGroup Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverageVacation & Paid Personal daysEmployer Matching Retirement Savings PlanPosition DetailsLocation - Nisku, AlbertaStatus - PermanentPosition Type – Salaried position.



Overtime eligibility and compensation will be administered in accordance with applicable employment legislation.Schedule - Monday-Friday - occasional extended hours may be required based on operational needs.Vacancy Type - Existing vacancyWhat You Bring3+ years' experience in a Service Writer role or related administrative/ customer service positionExperience with quote and work order preparation and managementMechanical aptitude or previous exposure to a heavy equipment work environment is an assetAbility to interpret technical informationStrong customer service and relationship-building skillsOrganizational and multi-tasking ability in a fast-paced environmentAttention to detail and accuracy in documentationPositive and collaborative attitudeStrong verbal and written communication skillsProficiency with dealership or service management software, Microsoft Office applications, and related office systems.Additional RequirementsHigh school diploma required; post-secondary education in business, automotive/heavy equipment, or related preferredValid driver's license with a satisfactory recordWork EnvironmentCombination of office and shop environmentExposure to noise, dust, and shop activityWho We AreJoe Johnson Equipment (JJE) is a leading distributor of public works equipment across Canada and the U.S. We support municipalities and contractors with equipment such as vacuum trucks, refuse and recycling vehicles, street sweepers, and sewer inspection systems.We are a proud subsidiary of Federal Signal Corporation.Our Core Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and AmbitionAccommodation is available upon request throughout the recruitment process in accordance with applicable laws.

📌 Service Writer (Nisku)
🏢 Federal Signal
📍 Nisku