Take charge as the Voice of Customer Program Lead at Clio, transforming customer feedback into actionable insights. This role is based in a hybrid work workplace across Toronto, Vancouver, or Calgary.Clio is looking for a skilled VoC professional on a 12-18 month contract who will drive customer experience improvements. Your responsibilities include managing VoC programs, analyzing data for insights, and collaborating with diverse teams to enhance customer loyalty and satisfaction.Key Responsibilities:Manage and enhance VoC initiatives for improved customer experienceImplement and optimize AI workflows for customer feedbackAnalyze data to identify opportunities for service improvementEnsure effective communication of insights to stakeholdersGrow the internal customer feedback panel for continuous engagementRequirements:Over 5 years of experience in Voice of Customer rolesProficient in SaaS and VoC software toolsExperience with AI tools to drive efficienciesStrong storytelling capabilities for executive communicationCapability to align priorities across multiple teamsUnlock potential and drive customer advocacy at Clio as the Voice of Customer Program Lead, shaping the future of legal technology.

📌 Voice Of Customer Program Lead At Clio (Vancouver)
🏢 Clio
📍 Vancouver