Become an In office Customer Success Manager at Dropbox, Canada, where you will ensure client satisfaction and drive product adoption. Cultivate relationships and deliver measurable business value.As a Customer Success Manager, you will own a designated portfolio and facilitate the post-sale experience for customers at Dropbox. This role emphasizes the importance of building lasting relationships while creating success plans that align with customer objectives. You will also work with cross-functional teams to foster growth opportunities.Key Responsibilities:Serve as a trusted advisor to key customer stakeholdersManage portfolio health, product adoption, and risk assessmentExecute tailored Mutual Success Plans for clientsLead renewal strategies and customer engagement initiativesConduct value conversations to reinforce ongoing investmentRequirements:4+ years of experience in SaaS Customer SuccessDemonstrated ability to retain and renew customer relationshipsProven skills in risk diagnosis and managementStrong business acumen in connecting usage to outcomesSkill in developing executive-level presentationsElevate customer success at Dropbox and make an impact in Canada.

📌 On-Site Customer Success Manager At Dropbox (Ottawa)
🏢 Coinscapture
📍 Ottawa