Role Summary:
Reporting to the Customs Supervisor, the customs Coordinator is responsible to obtain clearances for cross border freight within the timescales provided by drivers, while ensuring Challenger is compliant with Government regulations established by U.S. and Canada Customs.

Hours of Work:
Monday to Friday, 2:30pm - 11:00pm

Work Arrangement:
On-site

Position Type:
Non-Union

Employment Status:
Permanent

Compensation:
Salary Range: $43,000 to $51,000

Work Location & Environment:
300 Maple Grove Rd, Cambridge, ON N3E 1B7 Office setting

Key Accountabilities:
In this role, you will:

Electronically submit ACE & ACI shipments directly to Canada and US Customs for both Challenger, Elgin and TLS drivers

Integrate information received via ISAAC satellite message into ACE/ACI systems and submit to Customs

Interact with internal departments, customers, custom brokers, CBSA & CBP custom officials to resolve service issues when needed.

Review the details of the shipment and ensure all information is entered accurately

Prepare and forward paperwork to Customs brokers and drivers to obtain pre-clearances via email

Review incoming driver documents for quality and missing documentation and verify recipient broker address

Monitor shipments clearance by brokers to ensure clearance is done in a timely manner





Answer inquiries from drivers by satellite, telephone, and in-person regarding customs clearances

Submit FAST shipments for Ford and Stellantis using the importers FAST portal and communicate with drivers on clearance.

Troubleshoot and problem solve any Customs issues that arise

Access web-based portals to view shipments and edit data when needed

Assist drivers in completing ACE and ACI lead sheets, A8A’s, Bonds and other customs forms.

Receive/Scan and index Customs paperwork into the company’s indexing system, Synergize

Send proof of releases/clearances to brokers as requested.

Other Duties:

Performs other duties and general housekeeping as required or requested

Qualifications:
We’re looking for someone who brings:

Education & Experience:

Secondary School diploma

1 year of office administration experience

Proficient in Microsoft Office Applications

ACE/ACI knowledge is beneficial

Understanding of cross border freight processes

Skills & Attributes:

Strong attention to detail with focus on accuracy and data integrity

Driver and Customer focused service approach

Effective written and verbal communication

Problem solving & analytical thinking

Commitment to quality

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📌 Afternoons Customs Coordinator - Challenger (Cambridge) (Ontario)
🏢 Fastfrate Group
📍 Ontario