Our Recent Westminster BC public sector client is urgently seeking a Senior ServiceNow Administrator for a 12-month contract position. This is a hybrid role 2 days in office and 3 days remote.

Senior ServiceNow Administrator (12 Month Contract)
Role
Hands-on client-side ServiceNow admin supporting a new ITSM platform implementation - from build through go-live and into stabilization/sustainment. Works alongside the implementation partner and internal teams; also mentors internal staff to build long-term platform capability.

Core Responsibilities

Administer core ITSM modules: Incident, Request, Change, Problem, Knowledge, Service Catalog, Service Operations Workspace

Manage users, groups, roles, ACLs, and access controls

Configure business rules, client scripts, UI policies, Flow Designer flows, forms, notifications, catalog items

Favor configuration/out-of-box solutions over heavy customization

Handle data imports, transform maps, and data quality

Review and validate implementation partner deliverables against best practices

Track configuration issues, defects, and technical debt

Manage environments/releases: update sets, cloning, testing, promotion, deployments

Support integrations (REST, SOAP, IntegrationHub)

Create admin standards, runbooks, and support documentation

Lead go-live readiness, cutover, hypercare, and transition to sustainment

Mentor internal admins and technical staff

Key Deliverables

Admin/operational documentation and runbooks

Release & environment management procedures

Configuration review reports (gaps, defects, tech debt)





Security/access administration documentation

Configuration/support docs for workflows, catalog, integrations

Platform health & readiness assessments

Knowledge transfer/handover materials

Go-live and post-go-live support

Required Qualifications

5+ years hands-on ServiceNow admin experience, incl. one full implementation lifecycle

Strong ITSM process knowledge

Skilled in business rules, client scripts, UI policies/actions, ACLs, Flow Designer, Service Catalog

Experience with update sets, cloning, release promotion

Integration experience (REST/SOAP, IntegrationHub, MID Server)

JavaScript/Glide scripting (client & server)

Experience coordinating with external implementation partners

Strong technical-to-business communication skills

Mentoring ability

Certifications

Required: ServiceNow Certified System Administrator (CSA)

Preferred: ServiceNow Certified Implementation Specialist (CIS) - ITSM; ITIL Foundation

Nice to Have

Experience with additional modules (e.g., ITOM, ITAM, CSM)

Exposure to Automated Test Framework (ATF)

Experience delivering in a public-sector or large enterprise environment

About MatchBox
Headquartered in downtown Vancouver and serving clients nationally,



MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities
MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits
Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration
We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

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📌 Senior ServiceNow Administrator (British Columbia)
🏢 MatchBox Consulting Group
📍 British Columbia