Job Title: Residential Manager
Location: Victoria, BC
Reports To: Director of Operations

About Us
At Integra Support Services, we support adults withdevelopmental disabilities, including individuals with complex needs and dualdiagnoses, to live meaningful and fulfilling lives through person-centeredcare.

We’re more than a workplace—we’re a community. Our team ofdedicated staff, leadership, families, and community partners work together tocreate supportive, inclusive, and positive environments where individuals canthrive.

Integra Support Services is proud to partner with CommunityLiving British Columbia (CLBC), a provincial Crown corporation that funds andoversees services for adults with developmental disabilities, ensuring highstandards of care and accountability.

About the Role
We’re looking for a dedicated and experienced ResidentialManager to join our team.

As part of our leadership team, you’ll play a key role inoverseeing a range of programs that support individuals in both community-basedand residential settings. This position is responsible for the overalloperation, quality of care, and day-to-day management of assigned residentialhomes.

You’ll lead and support a team of support workers, ensureperson-centered services are delivered with excellence, and oversee essentialadministrative functions such as staffing, budgeting, and compliance. Mostimportantly, you’ll help create a safe, inclusive, and empowering environmentwhere individuals can thrive, build independence, and live with dignity.

What You’ll Do
Program & Service Delivery

Lead the day-to-day operations of residentialhomes, ensuring high-quality, person-centered care

Champion individualized support by aligningservices with each person’s goals, needs, and preferences





Continuously assess program effectiveness andimplement improvements

Promote community inclusion, life skillsdevelopment, and overall well-being

Staff Leadership & Development

Support recruitment, onboarding, and supervisionof support workers

Provide coaching, feedback, and performancemanagement to build a strong, capable team

Develop and manage staff schedules to ensureconsistent, quality coverage

Foster a positive, respectful, and collaborativeteam culture

Operations, Compliance & Risk Management

Manage program budgets responsibly, ensuringeffective use of resources

Maintain accurate documentation and reporting inline with agency and regulatory requirements

Ensure compliance with all applicablelegislation, policies, and licensing standards (CLBC)

Promote a strong culture of health and safety

Respond to incidents, concerns, and emergencieswith professionalism and urgency

Participate in audits, inspections, and qualityimprovement initiatives

Relationship & Stakeholder Management

Build strong relationships with families,caregivers, and community partners

Collaborate with healthcare professionals andexternal agencies

Keep senior leadership informed through regularupdates and reporting

About You
Qualifications

Diploma or degree in Social Services,Psychology, Human Services, or a related field (preferred)





Minimum 2 years of experience in communityliving or residential care

Previous leadership or supervisory experience isan asset

Valid Class 5 Driver’s Licence

Current First Aid certification

Valid TB test

Skills & Abilities

Strong understanding of person-centered planningand support practices

Solid experience with budgeting andadministrative responsibilities

Excellent leadership, communication, andproblem-solving skills

Highly organized with the ability to managecompeting priorities in a rapid-paced environment

Working Conditions

Primarily office-based, with regular visits toresidential homes

Flexibility to work occasional evenings,weekends, or be on-call as needed

Dynamic environment that requires responsivenessand sound decision-making

Schedule: Monday to Friday 8:30am to 4:30pm

Wages: $34 CAD- $36 CAD

Why Join Us
We’re committed to supporting ourteam both professionally and personally. When you join us, you can expect:

Comprehensive Perks Package – Enjoyextended health and dental coverage to support your well-being.

Company Pension Plan – Plan for your futurewith our competitive retirement pension program.

Engaging Work Environment – Participate incompany events that foster connection, collaboration, and team spirit.

In office Parking – Hassle-free parking tomake your daily commute easier.

Integra is committed to upholding the values ofdiversity, equality and inclusion. We are committed to creating a diverseworkplace to represent the population we serve and to better meet the needs ofour stakeholders. Consider joining our team and being part of an innovative,inclusive and rewarding workplace. Multilingual skills and multiculturalcompetence are assets.

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📌 Residential Manager (Victoria) (British Columbia)
🏢 Integra Support Services
📍 British Columbia