Job DescriptionYour ResponsibilitiesProvide positive consumer interaction at the highest level1. The individual in most cases should be the last person on site, a remedy is their responsibility with support of the resources around them (RSM, Customer Care, etc)Provide feedback to the RSM and potentially inform fellow Service Technicians on…1. Findings after attending site to resolve appliance challenges2. Based on observations and remedies, co-ordinate training requirements and technical communication for the Field to the RSM and Technical Services from a VG perspectiveMaintain relationships with 3rd Parties1. Support as required from a technical perspectiveDaily interaction with Colleagues, Dispatcher, Customer Care and Office of the President on consumer service challenges1. Be available on short notice during the business day to support as requiredHave a robust technical understanding of computers in order to navigate all of Miele’s systems1. TSD, ETD, Mobile Client, etc.2.



High Level of efficiency and effectiveness in required processes.Support the regional business as required when the RSM is absentExisting service job capacity/volume may change or vary based on Region and overall demand serviceMaintaining order, control, and organization of van, van inventory, daily jobs, schedule, and day to day equipment, tools, and email communications.What we are looking forExperience in customer service/administrative capacitiesMinimum of 2 years of service experience or appliance serve and repairStrong command of and effective communication and escalation resolutionAbility to make decisions that are in the best interest of the brand and the consumer experienceTroubleshooting and communication skills with peersThe salary range for this position is $59,000 to $75,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.$59,000 to $75,000
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📌 Service Technician (Ontario)
🏢 Miele
📍 Ontario