Store Assistant Manager

DoughBox Pizza & Pasta – Hamilton, ON

About DoughBox

DoughBox Pizza & Pasta is a growing pizza and pasta restaurant focused on fresh ingredients, quality food, excellent customer service, and a welcoming experience for our Hamilton community.

We are looking for a motivated and reliable Store Assistant Manager to support the day-to-day operations of our Locke Street location.

Position Summary The Store Assistant Manager will work closely with the Store Manager/Owner to oversee daily restaurant operations, support and lead team members, maintain food and service quality, and ensure the store operates efficiently and safely.

The ideal candidate is a hands-on leader who enjoys working in a fast-paced restaurant environment and can confidently take responsibility for the store when the Store Manager is unavailable.

Key Responsibilities

Store Operations

- Assist with opening and closing the restaurant.
- Support daily operations to ensure smooth and efficient service.
- Monitor food preparation, orders, takeout, delivery, and customer service.
- Ensure DoughBox standards for food quality, presentation, cleanliness, and service are consistently followed.
- Handle operational issues and make appropriate decisions during shifts.
- Ensure equipment, work areas, and the restaurant are properly maintained.

Team Leadership

- Lead, support, and motivate team members during shifts.
- Assign daily tasks and ensure responsibilities are completed.
- Train new employees on food preparation, customer service, safety, and store procedures.
- Provide guidance and feedback to employees to improve performance.
- Assist with staff scheduling and shift coverage.
- Promote a positive, respectful,



and team-oriented workplace.

Customer Service

- Provide excellent customer service and ensure guests have a positive experience.
- Handle customer questions, concerns, and complaints professionally.
- Resolve service issues when possible and escalate significant concerns to the Store Manager/Owner.
- Help maintain DoughBox's customer service standards and reputation.

Food Safety & Quality

- Ensure proper food handling, storage, preparation, and sanitation procedures are followed.
- Monitor food quality, portioning, freshness, and presentation.
- Ensure all applicable food safety and workplace safety requirements are followed.
- Ensure cleaning and sanitation procedures are completed properly.

Inventory & Cost Control

- Assist with receiving and checking food and supply deliveries.
- Monitor inventory levels and communicate ordering requirements.
- Help reduce food waste and control portioning.
- Assist with inventory counts and tracking food and packaging usage.
- Follow company procedures for cash handling and daily reconciliation.

Administrative Responsibilities

- Complete daily checklists, shift reports, and other required documentation.
- Communicate operational issues, staffing concerns, inventory needs, and customer feedback to management.
- Assist with promotions, events,



and operational improvements.

Required Qualifications
- Valid Food Handler Certificate – Mandatory.
- Valid Smart Serve certification – Mandatory.
- Previous restaurant, food service, retail, or supervisory experience preferred.
- Previous leadership or management experience is an asset.
- Strong customer service and communication skills.
- Ability to work in a fast-paced environment.
- Strong organizational and problem-solving skills.
- Reliable, punctual, and able to work flexible schedule, including evenings, weekends, and holidays.
- Ability to work independently and make decisions when required.
- Ability to lead and motivate a team.

Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift and move food, supplies, and boxes as required.
- Ability to work in a busy kitchen and restaurant environment.
- Ability to perform both front-of-house and back-of-house duties when required.

Employment Details

Position: Store Assistant Manager

Location: DoughBox Pizza & Pasta – 180 Locke Street South, Hamilton, ON

Employment Type: Full-time

Please submit your resume along with proof of your valid Food Handler Certificate and Smart Serve certification.

Only candidates who meet the required certification requirements will be considered.

Pay: $18.00-$18.50 per hour

Expected hours: 30.0 – 40.0 per week

Benefits

- Flexible schedule
- Store discount

Experience:
- Food & beverage industry: 1 year (required)

Language:
- English (required)

Licence/Certification:
- Food Handler Certification (required)
- Smart Serve (required)

Work Location: In person

📌 Store Assistant Manager (Canada)
🏢 DoughBox Wood Fired Pizza u0026 Pasta
📍 Canada