Join the ALDO Group as an Advanced IT Support Analyst Level II, where you'll manage IT service excellence and enhance user satisfaction across stores and headquarters.

As part of this dynamic role, you'll directly address escalated IT incidents while ensuring timely resolutions and maintaining superior service levels. Training junior analysts will be a key function while you provide essential technical support and contribute to ongoing IT projects. Your keen insight into emerging technologies will drive cutting-edge solutions.

Key Responsibilities:
• Provide advanced IT support via JIRA Service Desk
• Assist with onboarding new technology solutions
• Maintain processes and documentation for consistency
• Train Level I analysts to improve service quality
• Monitor ticket trends and propose solutions

Requirements:
• 3 to 5 years of IT technical support experience
• Fluent in both French and English
• Demonstrated problem-solving abilities
• Strong documentation and communication skills
• Availability for after-hours support

Merge your technical skills with a commitment to customer satisfaction at the ALDO Group.
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📌 Advanced IT Support Analyst with ALDO Group (Quebec City)
🏢 Aldo Group
📍 Quebec City