Join CIBC as a Bilingual Credit Counsellor, focusing on client relationship management. Assist clients through phone communication to address their repayment needs.As part of the Collections Department, you will work full-time to engage clients with CIBC products. Utilize your negotiation and analytical skills to discuss repayment options and ensure clients understand their financial obligations. Your role will include adaptable working hours during the week and some Saturdays.Key Responsibilities:Liaise with clients for debt repayment discussionsProvide tailored solutions to manage outstanding debtsEnsure clients are informed about their obligationsFoster relationships through effective outreach activitiesParticipate in team efforts to assist clientsRequirements:Must speak fluent French and EnglishExperience in customer service or collections is a plusDemonstrated analytical and problem-solving abilitiesAbility to work in a home office settingMust meet Agent@Home program criteriaEnhance financial wellbeing for clients with your expertise and passion in this bilingual role at CIBC.

📌 Credit Counsellor, Bilingual Service (Montreal)
🏢 CIBC
📍 Montreal