CRMR is a family-owned Canadian hospitality company operating a collection of iconic mountain properties across the Canadian Rockies, including Buffalo Mountain Lodge in Banff, Deer Lodge and Post Hotel & Spa in Lake Louise and Emerald Lake Lodge in Yoho National Park. We are dedicated to delivering world-class dining, hospitality and service in some of the most breathtaking landscapes Canada has to offer.Perks & Benefits:- Subsidized staff accommodation- Subsidized meals on shift- Complimentary stays at our sister lodges- Staff rates at all CRMR properties- Employee Benefits Program- Discount on food and beverages at our hotel dining outlets- Staff events and recognition programs throughout the year- Opportunities for growth and advancement across our properties- Access to staff fitness facilities (select properties)- Annual wage and performance reviewWhy Work With Us:This isn't your typical 9 to 5. Working at CRMR means waking up to mountain views, building lifelong friendships with teammates from around the world and being part of a close-knit team that genuinely feels like family. We believe the best guest experiences are created by people who love where they work and here, the mountains are your backyard.Primary Function:Tomaintain the highest standards of cleanliness in guest rooms and public areas,ensuring all guest requests are handled promptly and courteously. TheHousekeeping Supervisor acts as a key liaison between housekeeping staff,management, and guests, fostering excellent communication and teamwork.Duties & Responsibilities:1.



RoomManagementCollect and manage dailychecklists of rooms to be inspectedRegularly inspect rooms to upholdand enhance quality standardsUtilize Opera PMS for efficientroom status updates and lost & found trackingPrioritize room inspections:Check-ins and Check-out/Check-ins first, then Stays and Sheet Changes, lastlyCheckoutsChange room status using in-roomphone systems2. TeamLeadershipProvide daily direction, taskprioritization, and motivation to housekeeping teamTrain staff on cleaningprocedures, amenities, supplies, and safety protocolsModel exemplary grooming, uniformcompliance, and guest engagementAssist in conflict resolutionamong team members when necessary3. OperationalManagementManage linen inventory, ensuringproper storage and distributionTrack room status and attend tomaintenance requests promptlyMaintain organization ofhousekeeping office and storage areasAssist Housekeeping Manager andAssistant Housekeeping Manager with daily projects, during peak periods, and inemergency situationsCoordinate with Housemen and FrontDesk4. GuestServiceRespond promptly and courteouslyto all guest requests and concernsEnsure VIP rooms receive specialattention and meet all specific requirements5. Complianceand SafetyAdhere to and enforce all health,safety,



and sanitation proceduresEnsure proper handling and storageof cleaning chemicals and equipmentConduct regular safety checks inguest rooms and staff areas6. Flexibilityand Cross-TrainingBe adaptable to work AM, PM asrequiredCrosstrain in all housekeepingdepartments (Room Attendant, Houseperson, Woodsmen, Night Cleaner, etc.)Assist room attendants with makingbeds and cleaning during peak times or staff shortagesSkills & Experience:Minimum 2 yearsof experience in hotel housekeepingGoodcommunication skills in English; additional languages are an assetDetail-orientedwith a keen eye for cleanliness and organizationPhysical staminato perform tasks such as bending, lifting, and standing for extended periodsFlexibility towork varying shifts, including weekends and holidaysKnowledge ofcleaning chemicals, equipment, and safety protocolsAbility to workunder pressureBasic computerskills for reporting and communication purposesPlease note that only applicants selected for further consideration will be contacted.Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.If you can't apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-(phone hidden).We look forward to receiving your application

📌 Housekeeping Supervisor (Banff)
🏢 Canadian Rocky Mountain Resorts
📍 Banff