Role Summary: Reporting to the Office Manager, the Customer Service Representative is the first point of contact for Fastfrate Group customers from the initial booking, throughout transit, and until freight has successfully delivered. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customer’s loads.
Hours of Work: Monday to Friday, 12:30pm-9:00pm
Work Arrangement: In office
Position Type: Union
Employment Status: Permanent
Compensation: Hourly Rate: $23.88
Work Location & Environment: 10020-56th Avenue, Edmonton, AB, T6E 5L7
Office environment
Key Accountabilities: In this role, you will:
Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and Management
Book pickup and delivery appointments and schedule as required
Notify external and internal customers of late arrival
Trace loads, inquiry about rates and capacity
Answer incoming calls and transfer appropriately




Data entering orders via EDI or manually inputting into the system
Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
Supply accurate information/updates through online portals for various customers and weekly reporting
Trouble shoot problems including rescheduling and cancellation of loads
Performs other duties as required
Qualifications We’re looking for someone who brings:
Education & Experience: Post-Secondary Degree or Diploma
1-2 years of prior work experience in Customer Service role(s)
Experience in the transportation industry is considered an asset
Skills & Attributes: Commitment to customer satisfaction and a customer focused mentality.
Strong computer skills.
Excellent communication skills.
Strong organizational skills and the ability to work on multiple tasks simultaneously.
Creative and effective problem-solving ability.
Well-organized, enthusiastic, professional and a positive team member.

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📌 Customer Service Representative - Fastfrate Group (Edmonton) (Alberta)
🏢 Fastfrate Group
📍 Alberta