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With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas. Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career? Your new opportunity might be right here.

We are looking for a Product Support Administrator to join our Admin team in Mississauga.

What's the challenge?
What do we expect from you?
What will you find here?
SUMMARY

Answering and screening internal and external phone calls and emails. Scheduling appointments for the department, service providers, suppliers, and customers. Maintaining and updating supplier and customer records.

Expected Salary range (gross/annual)

$65,000.00 to $75,000.00 a year

DUTIES AND RESPONSIBILITIES

Regional Fleet Administration

Maintain vehicle files as per Gov’t requirements for proper tracking

Maintain driver files as per Nors Fleet Policy

Issue PO’s to vendors for vehicle maintenance completed when fleet card not used

Track monthly km usage per truck

Ensure vehicle fines are paid by the employee

Assist with vehicle orders (gathering information, coordinating with the fleet provider)

Administer the GPS system on service trucks, creating users and assisting users with the system,
reconciling and coding of quarterly invoices

Maintain service vehicle list and obtain annual license plate stickers

Input machines in the Caretrack system at time of PDI and ensure machine configures 100%

Set up and maintain users – both internal and external

Create Caretrack contract in SAP and attach signed contract

Send Activecare Direct contract to contact at Volvo at time of PDI and sale of machine





Analyze list of active machines and ensure customers are invoiced for services where the free period
has expired

Work with Sales Manager and Product Support Manager to determine which machines should be
deleted from the system once the free period has expired.

Regional Maintenance Contract Administration

Create contracts in SAP and attach the worksheet and signed contract

Registration of the new machines sold in RMA (Volvo System), inform sales department for the
machines going out for the first time on rental.

Obtain current hour meter readings monthly from telematics or the customer

Create billing document monthly for each contract

Submit invoices to customers for PO’s as per customer requirements, once received add into invoices,
inform account department and submit for the payment to the customer

Ensure expired contracts are final billed and completed in the system

Bill customers for the tech tools used for care track service .

Service Administration Support

Assist with training recent Service Admins

Monitor Service contract for the machine sold to customer to maintain the service of the machines on
monthly basic.

Assist Branches when Admins are on vacation

Provide vacation coverage for Reception in Mississauga

Schedule after hours for the service field technicians to attendant the customers call in night; resolve
their issues with the machines

Produce CSR commission statements monthly for submission to account department for the payment





Regional Warranty Administration

Review bi-weekly aging reports received from Finance department to ensure claims are being paid in
a timely manner

Work with Branch managers to ensure disputed claims are being worked on and missing information
is submitted to the vendor for payment

Run and analyze the monthly expense/recovery report the second day of the month and provide
reasons for variances greater than $1000

CORE COMPETENCIES:

Local market knowledge and experience

Excellent team management and leadership skills

Must be able to travel when required

A strong set of computer skills- Microsoft Office Suite

Working knowledge of the heavy equipment industry

A proven track record

Experience in Service and Repair

Experience in Parts and Inventory Management

Develop understanding of Volvo soft products tools

EDUCATION/TRAINING:

A post-secondary degree/diploma in business.

Similar experience, ideally in a dealership environment.

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Chance Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.

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📌 Product Support Administrator (Ontario)
🏢 Grupo NORS
📍 Ontario