Position SummaryThe Tenant Services Administrator plays a vital role in delivering an exceptional tenant experience by serving as a primary point of contact for tenants, vendors, and visitors. This role is highly service-focused, supporting daily interactions, acting as the main point of contact for inquiries, and ensuring tenants feel supported, informed, and valued within their workplace environment.Key ResponsibilitiesTenant, Vendor & Visitor RelationsEnsure a high level of tenant relations is maintained through regular contact and proactive attention to tenant needsProfessionally and courteously handle all inquiries, feedback, complaints, or concerns in a timely mannerReview Tenant Experience Survey results providing responses where necessaryFoster a strong customer service culture amongst all team membersPromote usage of tenant-facing technologyEnsure accuracy and completeness of tenant chargeback invoices, obtaining written sign-off from tenants prior to commencing projects or requestsRespond to tenant and visitor inquiries, escalating complex issues when neededCoordinate with tenant move-in/move-out processes, including parking, signage, and welcome breakfast/tour/presentation, along with closeout walk-through following project completionAssist in parking administration and coordinate with third-party parking managementMaintain, process and distribute tenant correspondence, letters, notices, and memosMaintain up to date records of interactions with tenants, including bookingsManage the program planning and Tenant Experience Calendar for properties within portfolio, in line with overarching Tenant Experience CalendarReview tenant insurance certificates, and other documents to ensure compliance and maintain up-to-date recordsEvent Planning & EngagementExecute tenant events and community-building activities such as holiday breakfasts, BBQs,



and appreciation days with guidance from tenant experience teamProvide administrative support to Tenant Experience and Marketing teams to support campaigns and communications, and increase service levelsCoordinate on-site fitness classes, wellness programs, and other tenant amenitiesSafety & Emergency PreparednessAssist with annual fire drills and fire warden meetings, ensuring compliance with fire safety plans, and coordinate maintenance as requiredMaintain and update tenant, vendor, and contractor contact information, including fire warden lists and emergency contactsConduct regular reviews of listsOperations & Office Administrative SupportSupport the Tenant Request and Preventative Maintenance programs; ensure work orders are completed promptlyReview and verify tenant insurance certificates annually to confirm they are up to datePrepare documents, letters, meeting minutes, and reports as requested through the use of AI templatesAnswer the main telephone line and act as main point of contact for inquiries through Connect by Crown and respond to general inquiresMaintain online filing systems for correspondence, invoices, and contractsManage meeting room bookings and conference call setupsKeep office and common areas neat, stocked, and welcomingHandle incoming and outgoing mail and courier servicesEducation & Experience RequirementsPost-secondary education in Hospitality and Tourism, Marketing, Business Administration, or related field, requiredExperience in customer service-driven roles, preferredExperience in a hospitality or tourism-focused role, considered an assetMust have access to a vehicle and hold a valid G driver's licence to travel between propertiesProficiency with Microsoft Office Suites,



including Word, Excel PowerPoint, Outlook, and SharePointWhat We're Looking ForA service-oriented professional who takes pride in delivering a positive, responsive, and welcoming experience for tenantsA collaborative team player who contributes to a solid customer service cultureA strong communicator who builds rapport easily and handles inquiries, concerns, and requests with professionalism and careA proactive problem-solver who anticipates tenant needs and follows through to resolutionSomeone who is comfortable using technology and open to learning new tools that enhance tenant engagement and service deliveryWhy Join Crown?Base salary: $55,000-65,000 CAD per year, based on experience and qualificationsEligibility for discretionary annual performance bonus linked to individual, team, and company goalsComprehensive health benefitsPension matching program to support your long-term financial securityProfessional development and membership dues coverageThis role is for an existing vacant positionAbout UsCrown is a leading real estate investment and management firm with over 20 years of experience transforming office spaces across Toronto, the GTA, and Ottawa. Managing 10+ million square feet and more than $3 billion in assets, we combine smart investments with operational excellence and sustainability.Recognized as one of Canada's Top Small & Medium Employers, Greater Toronto's Top Employers, and Canada's Greenest Employers, Crown is committed to building exceptional workplaces, fostering an inclusive culture, and leading ESG initiatives that make a real impact.AccommodationsCrown is committed to providing reasonable accommodation to candidates with disabilities throughout the recruitment process and during employment, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage, please contact Human Resources.

📌 Tenant Services Administrator (Toronto)
🏢 Crown Property Management
📍 Toronto