Join Black & McDonald as a Bilingual Call Centre Representative and enjoy the flexibility of remote work. Your main focus will be providing outstanding service and resolving customer inquiries efficiently.

Based in Markham, this role requires 2-3 years of call centre experience and involves managing the CMMS database after a 3-4 week training. Your responsibilities will include handling customer calls, documenting information accurately, and maintaining a professional demeanor while working independently in French and English.

Key Responsibilities:



• Respond to customer inquiries by phone and email • Fulfill requests and document interactions • Maintain equipment history and work orders in CMMS • Follow up on calls and escalate issues when necessary • Organize and manage filing systems efficiently

Requirements: • 2-3 years of customer service or call centre experience • Proficient in Microsoft Office, especially Excel and Outlook • Excellent French communication skills, written and verbal • Comfortable working with minimal supervision • Adaptable with shift timings, as needed

Utilize your bilingual talents and customer service skills to enhance customer experiences at Black & McDonald remotely. #J-18808-Ljbffr

📌 Bilingual Call Centre Rep - Work Remotely (Montreal)
🏢 Black & McDonald
📍 Montreal